By applying to this position, your application will be submitted to Carnival Singapore, one of Princess Cruises official Hiring Partners based in Singapore.
A recruiter from Carnival Singapore will contact you soon if your qualifications align with our requirements for this position.
As the world's leading cruise line, we understand that our guests have high expectations of us, and we have high expectations of our team members.
Set a course for adventure with Princess Cruises The employer of choice in the cruise industry, our fleet of Love Boats offer exceptional facilities and extensive professional development and recreational programs for our valued teammates who hail from more than 60 countries around the globe.
An iconic brand beloved by millions, we love people who love what they do and work together to help our guests create a lifetime of wonderful memories while providing friendly, attentive and authentic service like only Princess can.
As a member of the Princess Family, you'll enjoy a truly adventurous career with excellent incentives, unlimited opportunities for growth, and ports of call that will leave you breathless.
Key Responsibilities:
As the bilingual Japanese-English speaking Junior Assistant Purser you will consistently assist the Guest Services teams with daily operational inquiries from Japanese-speaking passengers.
Consistently maintain high visibility during published desk hours, socializing with passengers, answering general inquiries, and providing support to all passengers, with a particular focus on Japanese-speaking passengers.
Promptly and meaningfully address and act upon all passenger inquiries regarding onboard amenities and services, with a focus on Japanese-speaking passengers.
Ensure all complaints from non-English-speaking passengers are listened to with empathy and understood, showing genuine interest at all times.Take ownership of each complaint, following up with the passenger in question.
Accurately list specific details of the resolution when updating the Passenger in Focus file, and keep the Guest Relations Manager informed at all times.
Always provide the Guest Services teams with information, translated documents, and other tools to assist Japanese-speaking passengers.Always hold daily desk hours as published or as directed by the Guest Services Director.
Skills, Knowledge & Expertise:
At least 1 year experience as Front Desk Receptionists from 4 or 5 stars hotels/resorts or cruise ships.
Graduate of a recognized hotel or business school (preferred).
Proficiency in the use of computer-based programs (M/S Office, Outlook, various Web Browsers).
Good command of the English language, both verbal and written.
Good Command of the Japanese language, both verbal and written.
Personal Characteristics:
Understanding of the foundation of customer service; ability and willingness to excel in delivering outstanding service to our passengers.
Motivation to excel in all aspects of job duties and responsibilities.
Personable communicator with outstanding social skills and a warm, friendly, and caring personality.
Willingness to embrace all Company Core Values and lead by example.
Commitment to establish and maintain courteous and professional working relationships in a diverse cultural environment.
Commitment to creatively and conscientiously resolve passenger issues, display and deliver genuine care to our passengers and staff, and continuously surprise and delight passengers.
Ability to adapt and adjust to a variety of circumstances.Job Benefits:
Embark on a career adventure like no other As part of the Princess Cruises team, you'll enjoy:
A competitive salary package.
Your own comfortable single cabin - your private space to relax and recharge.
Company-paid travel to and from the ship, so you can focus on the journey ahead.
Access to exclusive areas and benefits onboard (depending on the rank and occupational group).
A vibrant recreation and welfare program designed to support your well-being and work-life balance.
Access to exceptional learning and development opportunities to grow your skills and advance your career.
The chance to travel the world, exploring exciting destinations while doing what you love.
A welcoming, inclusive, and dynamic work environment where your contributions are valued.
Join us and become part of a global team that's passionate about delivering unforgettable experiences—both for our guests and for one another.
At Princess Cruises, we believe in creating a welcoming, inclusive, and supportive work environment for our diverse, multicultural teams, both at sea and on shore.
We offer unique career opportunities that combine professional growth, adventure, and the chance to make a lasting impact on people's lives through travel.
Whether you're looking to advance your hospitality career, explore the world, or work in a dynamic, high-performing environment, Princess Cruises offers:Opportunities to travel and experience new cultures.
Comprehensive training and development programs.
A strong focus on teamwork and personal growth.
Competitive compensation and benefits.
A chance to be part of a world-class brand known for excellence.
Get to know us by exploring our career site.
You'll learn about our history, hear first-hand what our employees love about working for Princess Cruises, and discover the passion we have for giving our guests lifetime memories.
Princess Cruises is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to the applicant's age, color, race, religion, national origin, sex (including pregnancy and pregnancy related conditions), sexual orientation, gender identity or expression, disability, genetic information, or military or protected veteran status or any other characteristic protected under applicable laws.
Scam AlertProtect Yourself from Recruitment Scams. Your safety and trust are important to us. Thank you for helping us maintain a secure and transparent hiring process.
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