Telephone Operator (Instant Service Agent)
Location: InterContinental Sapporo
At InterContinental Sapporo, we are looking for a courteous and professional Telephone Operator who is passionate about delivering seamless guest experiences through effective communication. In this role, you'll be the first voice our guests hear and a key point of contact within the hotel—making every interaction feel personal and welcoming.
Your Day-to-Day
As a Telephone Operator, you'll be responsible for:
Guest Services & Communication
Answering all incoming and outgoing calls with accuracy, efficiency, and courtesy
Managing and documenting all wake-up call requests
Handling international calls and directory assistance for guests
Addressing guest needs and requests promptly, escalating complaints when necessary
Calling guests and colleagues by name whenever possible to create a personalized experience
Assisting in paging staff or guests when requested
Recording all call-related activities and reporting to the logbook daily
Accurately billing call charges to guest accounts
Ensuring guest privacy and confidentiality at all times
Coordination & Safety
Working with other departments to ensure guest paging and communication is handled smoothly
Staying familiar with local emergency protocols and procedures including fire, bomb threats, and critical incidents
Reporting equipment malfunctions or service issues to the supervisor
Maintaining a clean and organized telephone room
Staying updated on hotel information, promotions, and events to assist guests effectively
Occupational Health & Safety
Demonstrate awareness of OH&S policies and follow all safety procedures
Operate equipment safely and report any hazards immediately
Log incidents and accidents in accordance with hotel protocols
Know the hotel's fire and emergency response procedures, including your role within them
What We Need from You
Previous experience in a similar role preferred, but not required
Strong verbal communication skills and a guest-first mindset
Proficiency in Japanese required; English ability is highly advantageous
Familiarity with basic computer systems and telephone operations
Ability to remain calm and professional in high-pressure situations
Detail-oriented with a strong sense of responsibility and reliability
What You Can Expect from Us
Competitive salary package
Full uniform and laundry service provided
Discounted stays at IHG hotels worldwide
Ongoing training and development
Birthday leave
Insurance coverage
"Room to Grow" – genuine opportunities for career advancement within IHG
A Place Where You Truly Belong
At IHG, we're committed to creating inclusive teams that welcome and celebrate diversity. We provide equal opportunities to all applicants, regardless of race, gender, religion, nationality, disability, or orientation. You're encouraged to bring your whole self to work, and we'll support your wellbeing every step of the way through our myWellbeing framework.
Ready to Answer the Call?
Not sure if you meet every single requirement? We'd still love to hear from you.
Click "Apply" and start your journey with InterContinental Sapporo today.
テレフォンオペレーター
勤務地:インターコンチネンタル札幌
インターコンチネンタル札幌では、プロフェッショナルで丁寧な対応ができるテレフォンオペレーターを募集しています。ホテルの「声」として、ゲストとの最初の接点となり、パーソナルかつ心温まるサービスを提供していただきます。
主な業務内容
ゲストサービスおよびコミュニケーション
全ての内線・外線の電話対応を、正確かつ丁寧に行う
モーニングコールの受付と記録、時間通りの対応
国際電話や番号案内に関するゲストのサポート
ゲストからの要望や問い合わせを迅速に対応し、必要に応じて上司へ報告
ゲストやスタッフに対して、可能な限り名前でお呼びする
スタッフやゲストへの館内ページング業務
通話履歴を正確に記録し、日報へ記入
通話料金の正確な課金処理
ゲストのプライバシーを常に尊重・保護
連携・安全対策
他部署と連携し、館内のページングや連絡をスムーズに実施
火災、爆発物の脅威、その他緊急時における対応手順を理解し遵守
機器の不具合や異常をスーパーバイザーに報告
電話室の清潔さと整理整頓を維持
ホテルの情報やイベントを把握し、ゲストへの案内に活用
労働安全衛生(OH&S)に関する責任
安全衛生方針や手順を理解し、ガイドラインに基づいた業務を遂行
危険な状況に気づいた場合は速やかに是正し、上司へ報告
機器を安全かつ適切に操作し、緊急時には迅速に行動
インシデントや事故はホテルの手順に従って報告・記録
応募資格・スキル
同様の職種での経験があれば尚可
丁寧な電話応対とゲスト志向の強い接客マインド
日本語での高いコミュニケーション能力(英語ができれば尚可)
基本的なPCスキルと電話業務への理解
冷静かつ臨機応変に対応できる方
細かい作業にも責任感を持って取り組める方
待遇・福利厚生
競争力のある給与パッケージ
制服貸与およびクリーニングサービス
IHGグループホテルでの従業員割引
研修・キャリア開発プログラム
誕生日休暇
各種保険完備
キャリアアップのための「Room to Grow」制度あり
IHGの一員として働くということ
IHGでは、違いを尊重し合うインクルーシブな場づくりに力を入れています。年齢、性別、国籍、宗教、性的指向、障がいの有無にかかわらず、すべての方に平等な機会を提供しています。あなたらしさを大切にしながら、安心して働ける職場環境をご用意しています。
私たちは「myWellbeing」プログラムを通じて、心身の健康、ライフスタイル、職場での幸福をサポートしています。
あなたの"声"を、私たちのチームに。
すべての条件に完全に当てはまらなくても、ぜひご応募ください。
「応募する」ボタンをクリックして、IHGでのキャリアをスタートしませんか?
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