★Bilingual Engineer|Commission of Computer System
- Japanese & English: Business Level Required
◆Hybrid Work
◆Location: Tokyo, Osaka, Nagoya, Fukuoka, Sapporo, etc.
◆Global Business & International Environment
◆Great Welfare
◆Annual Salary: 3 million ~ 5 million yen.
【About the company】
As you can see from the company's slogan, "An ideal world for IT infrastructure engineers," the company is strong in IT infrastructure technologies such as networks and servers.
Today, all systems are shifting to the cloud, bringing great convenience to our lives, but IT infrastructure technology is essential for its stable operation. The recent spread of telework is also due to the IT infrastructure that enables stable operation of web conference systems.
The company specializes in IT infrastructure services and has built up a strong track record.
With technologies that meet a wide variety of IT needs as well as a global support system, such as cloud computing, virtualization, security, IoT, and the introduction of telework environments, the company solves customers' IT-related issues and contributes to society.
One of the features of the company is its focus on human resource development.
The company has trained more than 3,000 IT infrastructure engineers to date, and through a career support system based on an extensive training curriculum, you can draw up a career plan according to your own orientation. They also focus on supporting the acquisition of qualifications, and most of their engineers have acquired qualifications related to IT infrastructure, including CCNA, CCNP, LPIC, and Network Specialist.
【 Job Description】
You will be in charge of customer service for bilingual projects.
The company is looking for people with no IT experience who would like to work in an English-speaking IT environment, as well as people with experience in bilingual IT work.
■Your Role:
You will be assigned to a project depending on your experience and the time you join the company. You will be involved in operation-related projects using Japanese and English.
Mainly user support operation projects, and many of the projects involve support by touching actual equipment.
■Project Examples:
・Bilingual helpdesk work for a major foreign pharmaceutical company in Tokyo.
Mainly support for client PCs, Mobile Phones and peripherals.
User support will be mainly in Japanese, and will collaborate with overseas engineers in English.
■Global members are also active.
There are currently about 200 members from 19 countries.
■Attractiveness of this position:
Enhanced backup system to support your growth. All employees are provided with a loaner iPhone to freely learn from 4600 videos and support to obtain various certifications. As an engineer employed by the company on a full-time basis, you will be stationed at the customer's site and participate in the project. You will be able to experience a variety of projects, making it easy to chart your own career path as an engineer.
Average overtime hours: 7.1 hours
Paid leave utilization rate: 81%
◎No. 1 in three categories in Japan Marketing Research Organization survey
No. 1 in the "Company with an environment conducive to taking on challenges"
No. 1 in the "Companies with Good Relationships with Employees"
No. 1 in the "Companies that place importance on human qualities in hiring"
◎Received the Grand Prize at the 6th "Work-Life Balance Awards"
◎"Platinum Kurumin" certification
*There are many more awards to be had
【 Requirements】
【Required】
・Business level Japanese and English skills (phone calls, emails, documents)
・Desire to work in an IT role with English skills.
・Willing to learn about IT technology
・Able to communicate effectively on the phone.
・Self-motivated and self-motivated
【Preferred】
・1+ years of experience supporting foreign companies in English
・1+ years of experience in IT helpdesk or user support
・Experience in simple troubleshooting of client PCs (Windows 10)
・Experience troubleshooting problems while communicating with overseas teams in English
【Working Time 】
9:00~18:00
【Allowance】
・Commuring allowance
・Family allowance
・Position allowance
・Telework allowance
・Long service incentive
【Welfare】
・Full social insurance
・Qualification acquisition support system
・Defined contribution pension plan (401K)
・SUMAIRU Mutual Aid Society (a system to provide congratulatory money and other benefits for various life events)
・Childcare leave system (100% of female employees take childcare leave)
・Dormitory facilities
・CDP system
・Loan of iPhone
・Video learning apps available
・Cafeteria plan
・Enrollment in Kanto IT Software Health Insurance Association
・Telework/staggered work hours
【 Holiday 】
・2 days off per week (Saturday and Sunday)
・National Holidays
*Shift work may be required depending on the project.
・Year-end and New Year vacations (5 days)
・Leave for congratulation or condolence
・Paid vacations (company average: 11.25 days/year; 81% of employees take paid vacations)
・Parental and maternity leave
・Childcare leave
・Self-care leave
・Sick/Injury leave
・Anniversary leave
・Refreshment leave (5 to 6 days granted to employees who have been with the company for 10 or 20 years)
You can freely participate in and use preparatory courses and video content for certification (CCNA, LPIC Level 1, etc.).
In addition, a verification environment accessible from home is provided, allowing students to learn as much as they want, whenever they want.
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