Tokyo Michael Page
【在宅 週2回 OK】× 【フルフレックス】= ワークライフバランス良好◎
50%以上が女性【ワーママが働きやすい会社】

企業情報

グローバルに事業を展開するクラウドソフトウェア企業で、ライフサイエンス業界向けのソリューションを提供。 製薬、バイオテクノロジー、医療機器メーカーなどを主要顧客とし、業界のデジタル変革を支援している会社です。社会的責任を重視し、顧客・従業員・地域社会の利益をバランスよく追求する経営姿勢を持つうえ、フラットで透明性の高いカルチャーのもと、社員が裁量を持って働ける環境を整えております。クラウドアプリケーション、データサービス、コンサルティングを通じて、ライフサイエンス分野の発展に貢献しており、近年注目の外資系企業です。

職務内容

【クラウド製品のテクニカルサポートを通じて顧客課題を解決するポジション】

クラウド製品に関する一次サポート対応
問い合わせ内容の把握・記録・分析
技術的課題の解決およびエスカレーション対応
チケット管理・対応履歴の文書化
他部門と連携し、複雑案件をサポート

理想の人材

【必要要件】

日本語:ネイティブ
英語:ビジネスレベル
カスタマーサービス職の経験 または ライフサイエンス業界での経験(1年以上)
関連分野の準学士号または技術認定(情報科学、IT、経営、ライフサイエンスなど)

【求める人物像】

傾聴力・問題解決力・分析力をお持ちの方
チームワーク力を大事にされる方

条件・待遇

【条件・待遇】

雇用形態:正社員
給与:450万〜700万(ご経験・スキルに応じて検討)
勤務形態:ハイブリッド(週2回在宅可×フレックス制)※初期はフルリモートも検討可
勤務時間:9:00-17:30(フルフレックス)
年間休暇:20日

【このポジションの魅力】

【在宅 週2回 OK】× 【フルフレックス】= ワークライフバランス良好◎
50%以上が女性の会社で【ワーママが働きやすい会社】です
外国籍多数のチームで【グローバルな環境】が整っています◎

Contact: Sakura Ito

Quote job ref: JN
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