We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations to be future-ready. We offer accelerated, global growth opportunities for talent that's bold, industrious, and nimble.

With Indegene, you gain a unique career experience that celebrates entrepreneurship and is guided by passion, innovation, collaboration, and empathy.

To explore exciting opportunities at the convergence of healthcare and technology, check out
Looking to jump-start your career?

We understand how important the first few years of your career are, which create the foundation of your entire professional journey.

At Indegene, we promise you a differentiated career experience.

You will not only work at the exciting intersection of healthcare and technology but also be mentored by some of the most brilliant minds in the industry.

We are offering a global fast-track career where you can grow along with Indegene's high-speed growth.

We are purpose-driven. We enable healthcare organizations to be future-ready, and our customer obsession is our driving force. We ensure that our customers achieve what they truly want. We are bold in our actions, nimble in our decision-making, and industrious in the way we work.

If this excites you, then apply below.


Role:
Senior Business Application Specialist


Location:
Japan


Description:

We are seeking a Senior Business Application Specialist to lead the design, enhancement, and operational support of Commercial systems in Japan.

This role partners closely with Sales, Marketing, and Commercial Excellence teams to translate business needs into scalable digital solutions across CRM (Salesforce), data analytics (Power BI / DWH / Data Lake), and other commercial applications.

You will play a key role in driving system adoption, improving data-driven decision-making, and ensuring smooth daily operations.

Key Responsibilities:
Commercial Systems Ownership & Support
Serve as the senior subject-matter expert for CRM, Power BI analytics, and commercial applications.
Lead incident resolution, root-cause analysis, and proactive system monitoring to ensure reliable daily operations.
Oversee data flows across CRM, ERP, DWH/Data Lake, and integration platforms (EDI/EAI).
CRM (Salesforce) Strategy & Enhancements
Partner with commercial leadership to define CRM roadmap and enhance sales processes, reporting, and automation.
Lead configuration changes, manage enhancement cycles, and ensure compliance with global standards.
Drive CRM training, onboarding, and adoption to elevate field force productivity.
Analytics & Power BI Solution Delivery
Lead the design and development of Power BI dashboards and reports for Sales, Marketing, and Management.
Ensure data quality, governance, and alignment with enterprise DWH/Data Lake architecture.
Translate business requirements into actionable analytical solutions that support commercial performance insights.
Business Partnering & Requirements Leadership
Act as the primary liaison between commercial teams, global/regional IT, and development teams.
Facilitate workshops, capture business needs, and define functional specifications with clarity and structure.
Recommend system improvements, process optimization, and automation opportunities.
Project experience
Lead local digital initiatives and contribute to regional/global rollout projects.
Manage project scope, timelines, testing, deployment, and user readiness activities.
Documentation & Knowledge Management
Maintain high-quality documentation including SOPs, training materials, data dictionaries, and support guides.
Establish knowledge-sharing practices to enable efficient self-service support.

Desired Profile:
Bachelor's degree in computer science, Information Technology, or related field preferred.

Proven experience in a technical support role, with a focus on digital applications, integration solutions (EDI /EAI), CRM system and data analytics platform (BI/DWH/DataLake) .

Strong understanding of digital technologies, including web applications, data integration, and customer relationship management (CRM) platforms.

Excellent communication skills, both verbal and written in Japanese and English, with the ability to convey technical concepts to non-technical users.

Proficiency in troubleshooting technical issues, analyzing system logs, and performing root cause analysis.
Ability to work collaboratively in a dynamic, cross-functional environment, managing multiple priorities and deadlines effectively.
Experience with CRM systems such as Salesforce is preferred.

Experience:
7+ years of experience in Commercial IT, CRM, Business Applications (Preferred)
Strong expertise with Salesforce CRM, Power BI, and DWH/Data Lake platforms
Solid understanding of sales processes, commercial analytics
Knowledge in the Japan commercial life science market (Preferred)
Knowledge in ecommerce and customer community in the Japan market (Preferred)


Equal Opportunity:
Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity.

We do not discriminate based on race, religion, sex, colour, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics.

All employment decisions, from hiring to separation, will be based on business requirements, the candidate's merit and qualifications.
We are an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, national origin, gender identity, sexual orientation, disability status, protected veteran status, or any other characteristics.

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