- 世界的ラグジュアリーブランドで顧客体験を創出
- 成長するセンターで幅広いスキルを習得
企業情報
世界的ラグジュアリーグループの一員である高級ジュエリー・ウォッチブランド。日本市場での顧客体験を強化するため、カスタマーサポートセンターを拡大中です。
職務内容
- 電話・メールでの顧客問い合わせ対応(製品情報、修理受付、納期案内など)
- クレーム対応と社内サポート(ブティック・オフィスチーム)
- アウトバウンドコールによるキャンペーン・販売サポート
- Eコマース関連問い合わせ対応、電話注文処理
- 事務業務(書類整理、郵便物処理)
理想の人材
- カスタマーサービス経験(2年以上)
- 高級ホテル、航空、百貨店などでの接客経験歓迎
- 基本的な英語読解・ライティングスキル必須
- PCスキル(Excel、Salesforce等)
- 柔軟性、共感力、顧客中心の姿勢
What's On Offer
- 年収:4000000円 〜 円
- 東京23区勤務
- Luxury業界でのキャリアアップの機会
- 安定した職場環境
- 土日祝やすみ
- シフト勤務なし
Contact: Kurumi Nemoto
Quote job ref: JN
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