Tokyo Michael Page
  • 世界的ラグジュアリーブランドで顧客体験を創出
  • 成長するセンターで幅広いスキルを習得

企業情報
世界的ラグジュアリーグループの一員である高級ジュエリー・ウォッチブランド。日本市場での顧客体験を強化するため、カスタマーサポートセンターを拡大中です。

職務内容

  • 電話・メールでの顧客問い合わせ対応(製品情報、修理受付、納期案内など)
  • クレーム対応と社内サポート(ブティック・オフィスチーム)
  • アウトバウンドコールによるキャンペーン・販売サポート
  • Eコマース関連問い合わせ対応、電話注文処理
  • 事務業務(書類整理、郵便物処理)

理想の人材

  • カスタマーサービス経験(2年以上)
  • 高級ホテル、航空、百貨店などでの接客経験歓迎
  • 基本的な英語読解・ライティングスキル必須
  • PCスキル(Excel、Salesforce等)
  • 柔軟性、共感力、顧客中心の姿勢

What's On Offer

  • 年収:4000000円 〜 円
  • 東京23区勤務
  • Luxury業界でのキャリアアップの機会
  • 安定した職場環境
  • 土日祝やすみ
  • シフト勤務なし

Contact: Kurumi Nemoto
Quote job ref: JN



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