Engagement Associate - Reception エンゲージメントアソシエイト - レセプション | Hospitality ホスピタリティ (Mon-Fri, Great Work-Life Balance, Luxury Environment)
Our client, a leading multinational flexible workspace provider, is seeking an Engagement Associate for their reception team. This role offers the unique opportunity to be the face of the company, delivering unparalleled customer service and engagement in a luxury environment. Enjoy a great work-life balance with a Monday to Friday schedule, all while working in the heart of central Tokyo.
国際的な柔軟なワークスペースプロバイダーが、受付チームの一員を募集しています。このポジションは、ラグジュアリーな環境において、会社の顔として卓越したカスタマーサービスを提供するユニークな機会です。週末をしっかりと休める月曜から金曜までの勤務で、東京の中心地で働くことができます。
業務内容 / Key Responsibilities:
- 来訪者のニーズに対応する
- オフィスユニットや電話システムを管理する
- スムーズなチェックイン・チェックアウトプロセスを実施する
- 基本的なIT問題を解決する
- サードパーティベンダーとの関係を構築・維持する
- サービスのアップセル・クロスセルを行う
- ローカルオペレーションを総合的にサポートする
- Anticipate and respond to member and guest needs
- Manage office units and telephone systems for members
- Conduct seamless check-in and check-out processes
- Resolve basic IT issues in the centers
- Develop and maintain third-party vendor relationships
- Upsell and cross-sell services to members
- Provide holistic support to local operations
応募資格 / Qualifications:
- カスタマーサービスまたはホスピタリティ業界での経験
- 英語と日本語の両方に堪能であること(必須)
- 優れたコミュニケーション能力と対人スキル
- 事務作業を効率的に管理する能力
- 基本的なITトラブルシューティングの経験
- Experience in customer service or hospitality industry
- Proficiency in English and Japanese (mandatory)
- Strong communication and interpersonal skills
- Ability to manage administrative tasks efficiently
- Experience with basic IT troubleshooting
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