Tokyo Michael Page
世界的ラグジュアリーブランドで顧客体験を創出
成長するセンターで幅広いスキルを習得

企業情報

世界的ラグジュアリーグループの一員である高級ジュエリー・ウォッチブランド。日本市場での顧客体験を強化するため、カスタマーサポートセンターを拡大中です。

職務内容

電話・メールでの顧客問い合わせ対応(製品情報、修理受付、納期案内など)
クレーム対応と社内サポート(ブティック・オフィスチーム)
アウトバウンドコールによるキャンペーン・販売サポート
Eコマース関連問い合わせ対応、電話注文処理
事務業務(書類整理、郵便物処理)

理想の人材

カスタマーサービス経験(2年以上)
高級ホテル、航空、百貨店などでの接客経験歓迎
基本的な英語読解・ライティングスキル必須
PCスキル(Excel、Salesforce等)
柔軟性、共感力、顧客中心の姿勢

What's On Offer

年収:4000000円 〜 円
東京23区勤務
Luxury業界でのキャリアアップの機会
安定した職場環境
土日祝やすみ
シフト勤務なし

Contact: Kurumi Nemoto

Quote job ref: JN
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