Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Leica Biosystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact.

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Leica Biosystems, we're not just shaping the future of cancer diagnostics — we're transforming lives. Our mission of "Advancing Cancer Diagnostics, Improving Lives" is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis, we empower clinicians with innovative, reliable solutions so they can give patients timely, accurate answers when they need them most. When you join Leica Biosystems, you're not just taking a job; you're becoming part of a passionate team that knows every moment matters when it comes to cancer. You'll help develop diagnostic solutions that turn anxiety into answers, and aid the acceleration of next-generation, life-changing therapies. Surrounded by a diverse and collaborative global community, you'll be inspired each day to stretch, grow, and make an impact.

Learn about the Danaher Business System which makes everything possible.

Position Summary

Nationwide in Japan, we provide and promote high-quality cooling system repair services, aiming to achieve customer satisfaction and meet individual or team revenue targets and KPIs.

The scope of responsibility for the assigned personnel is specialized in repairing the cooling systems of cryostats within the Leica Biosystems product. Additionally, they possess knowledge of domestic laws, hold relevant qualifications, and ensure compliance with domestic regulations.

Achieve high customer satisfaction in cooling system repairs while ensuring timely, professional repairs through effective, efficient, and safe work practices. Provide telephone and remote support to Field Service Engineers (FSEs) and partner companies to minimize customer downtime.

Serve as the expert and reliable resource for cooling system repairs for other Field Service Engineers (FSEs) within Japan.

Major Responsibilities

• Specializes in in-house cooling system repairs.

• Prepares and processes accurate reports, manages inventory, and handles other related administrative tasks.

• Collaborates closely with business units and other LBS field service teams to enhance reliability and analyze feedback for technical support in cooling systems.

Skills & Experience

Skills and Experience

• Experience in cooling system repair (experience in the medical device field is preferred)
• Knowledge of and repair experience with cooling systems and machinery is a plus
• Knowledge of and repair experience with electrical systems is a plus
• Ability to communicate effectively within the company for problem-solving
• Ability to communicate for schedule coordination with Field Service Engineers (FSEs) and reporting work progress
• Ability to safely carry and move loads up to 25kg

Competencies/Behaviors

• Possesses excellent communication skills (verbal and written) enabling smooth communication with Field Service Engineers (FSEs)
• Proactive, positive, and self-motivated, capable of performing duties independently or as part of a team
• Delivers promised results on time, at the required quality level, based on a foundation of trust
• Proposes and implements processes and procedures that enhance customer satisfaction
• Continuously verifies own basic assumptions during analysis. Questions, personal conclusions and biases to reach objective judgments, avoiding superficial data
• Responds calmly and constructively to unexpected situations. Actively incorporates diverse opinions and proposed approaches
• Effectively performs duties under pressure, even within strict regulatory environments

Education Experience as a service engineer in the education sector (requires junior college degree or equivalent technical work experience)

Experience repairing cooling systems, machinery, and electrical equipment

Travel: Repairs will be handled in-house.

Language: Japanese (Business Level)

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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