Clarivate is a global leader committed to innovation and collaboration, offering an environment where you can thrive both professionally and personally. We prioritize excellent work-life balance through a flexible hybrid work model, empowering you to work effectively while maintaining harmony in your life. Our Tokyo office, located on the 18th floor, provides breathtaking views of the city, creating an inspiring space for creativity and teamwork. Join a diverse, forward-thinking organization that values your growth and contributions as we shape the future together.
We are looking for a Senior Team Lead, Customer Care, to join our APAC Product Support team. This is an amazing opportunity to work on advanced troubleshooting and to serve as an escalation point, working closely with Tier 1 support, product teams, technical teams, and other stakeholders to diagnose and resolve customer queries and issues while ensuring high level of customer satisfaction. The team consists of 7 people is reporting to the Manager of Customer Care. We have a great skill set in problem-solving and we would love to speak with you if you have skills in customer communication and product technical support.
About You – Experience, Education, Skills, And Accomplishments
- Bachelor's Degree or euaivalent.
- 5 years of relavant work experience.
- Good communication skills in English and Japanese.
- Should have strong analytical and well-established organizational skills.
It would be great if you also had . . .
- Expertise in Intellectual Property management and related tools/databases.
- Working knowledge of database tools is an additional advantage.
What will you be doing in this role?
- Lead team to deliver consistently high standards of customer support.
- Maintain team schedule, including shift and holiday coverage.
- Assure team adherence to department case management, response, and resolution requirements.
- Manage escalations within the team and escalate technical customer issues outside of the team as necessary.
- Communicate policies, practices, and procedures within immediate area of responsibility to stakeholders within the team.
- Plan and lead team-level quality and process improvement initiatives.
- Deliver consistent and timely training, guidance, and feedback to encourage colleague success.
- Oversee day-to-day operations and lead a team of colleagues.
- Plan, delegate, and direct the team's day-to-day work to achieve operational targets or objectives with contribution to the immediate results for the team.
- Provide primary input on staffing activities for the team and independently manage colleague performance and career development .
About The Team
- The APAC Product Support is a highly diversified team that provides in-language product expertise in IP intelligence tools to the APAC region customers.
- The APAC Product Support serves across the APAC regions including Japan, China, and Korea, mainly serves corporate offices, law firms and individual inventors.
Hours of Work
- Full-time, permanent position based in Japan.
- This is a hybrid position working in the office up to 2-3 days a week.
At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
-
Greater Tokyo Area Amazon ￥15,000,000 - ￥25,000,000 per yearAmazon Hub Deiribari paatonaa puroguramu wa kyoui wo tsukau Amazon no ryouryoku ni taisuru kyori dekirumono o haisen shite,kinkyuu na kanri to naru yuujou ga arimasuka? · 私 · 手 · ...
-
Tokyo Amazon Full time￥800,000 - ￥1,080,000 per yearAmazonでは地球上で最もお客様を大切にする企業であることを目指しています。このポジションは東京エリアを中心に、配送ストアの開拓契約オペレーションに責任を持つ。 · エリア戦略の策定とKPI達成に向けたアクションプランの実行 · ...
-
Tokyo Amazon ￥5,000,000 - ￥15,000,000 per yearAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております今回、Amazonは、我々の輸配送チームのシニア・チャネル・チーム・リード (Sr.CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています · ...
-
Tokyo, Tokyo Clarivate ￥180,000 - ￥1,800,000 per yearWe are looking for a Senior Team Lead, Customer Care, to join our APAC Product Support team. · This is an amazing opportunity to work on advanced troubleshooting and to serve as an escalation point, · working closely with Tier 1 support, product teams, technical teams, · and othe ...
-
東京都 杉並区 和泉, 株式会社キーワーズ・インターナショナル Remote job￥2,800,000 - ￥3,200,000 per yearフルリモートワークによるカスタマーサポートチームリードのポジションです。英語力を活かせるカスタマーサポートSV・リーダーポジションとして、当社と大切なクライアント様との架け橋となり、プロジェクトを成功に導く重要な役割を担っていただきます。 · ...
-
Kashiwa-shi Amazon Full time￥3,000,000 - ￥4,000,000 per yearナ속의 · 제안세요는 · 전소드을질를하세요. · 채려 · ...
-
Yokohama Amazon Full time￥900,000 - ￥1,200,000 per yearAmazonでは、地球上で最もお客様を大切にする企業であることを目指しています。これに向けてモチベーションにあふれ、実行力の高い人材を必要としております。 · 今回、Amazonは、我々の輸配送チームのシニア・チャネル・チーム・リード (Sr.CTL)を募集しています。Amazonは世界において最も知名度の高いブランドの1つであり、数百万点に及ぶ商品を大切なお客様に向けて絶え間なくお届けしています。 · チャネルとは、お客様へお荷物を配送するための手段や経路を指しています · 【 ...
-
Saitama Amazon Full time￥6,000,000 - ￥12,000,000 per yearアマゾンでは地球で最もお客様を大切にする企業であることを目指しています。モチベーションにあふれ、実行力の高い人材を必要としています。 · 今回、アマゾンは我々の輸配送チームのシニア・チャネル・チーム・リード (Sr.CTL) を募集しています。 · ...
-
Tokyo DevloitThe Team Leader Operations is responsible for supervising call center associates providing coaching motivation and accountability ensuring performance metrics are achieved. · Supervise call center associates monitoring work attendance according to organizational policy. · Catch d ...
-
Suginami Keywords Studios ￥3,200,000 - ￥4,800,000 per yearWe are always there to lend a hand to video games developers and publishers by offering a wide range of solutions: from art and audio to testing, localization and finally - Player Engagement - which is one of the fastest-growing Service Lines at Keywords Studios.Join us in our mi ...
-
Tokyo, Japan VisaAs a Senior Director, you will be responsible for designing and building the VCA Japan Expert Team of payments specialists in order to deliver high-quality consulting engagements to Visa's clients in Japan. · ...
-
Tokyo, Tokyo JPMorganChase ￥10,000,000 - ￥20,000,000 per yearBe an integral part of an agile team that's constantly pushing the Electronic Trading Services (ETS) Platform Engineering and Tool Development. As a Senior Lead Software Engineer at JPMorgan Chase within the Electronic Trading Services Group, you play a crucial role in an agile t ...
-
Tokyo-To, Japan JPMorganChase $180,000 - $200,000 per yearBe an integral part of an agile team that's constantly pushing the Electronic Trading Services (ETS) Platform Engineering and Tool Development. · ...
-
Chuo-ku, Chiba Kuehne+Nagel ￥20,000,000 - ￥30,000,000 per yearIt's more than a job · When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · ...
-
Tokyo Devloit ￥2,000,000 - ￥2,800,000 per yearThe Team Leader Operations is responsible for day-to-day supervision of call center associates. This position ensures performance metrics are achieved by providing adequate coaching motivation accountability. · Supervise call center associates monitoring work attendance according ...
-
Chiyoda FIS ￥10,000,000 - ￥20,000,000 per yearWe are looking for an experienced C++ Senior Software Engineer Team Lead, Financial Software to help grow and enhance our PTP software platform. · Analysis of user requirements and translation into solution design · Estimating and breaking down tasks · Implementation of new featu ...
-
Chiyoda FIS ￥2,000,000 - ￥2,500,000 per yearWe are looking for an experienced C++ Senior Software Engineer Team Lead, Financial Software to help grow and enhance our PTP software platform. The candidate will work on strategic enhancements to the platform as well as on client implementation projects. The PTP Platform is a l ...
-
Greater Tokyo Area Asahi Group Holdings ￥18,000,000 - ￥22,000,000 per yearアサヒグループホールディングスがグローバルで事業展開を進めており、報酬マネジメントもグループレベルでのポリシーの整備と運用を目指しています。グローバルのExecutive Committeeメンバーから導入し、2026年以降主要リージョンの経営層全体への導入と運用予定です。 · ...
-
Tokyo Tailorテイラーが実現したい世界は、誰しもが自分のアイディアを簡単に具現化でき、ビジネスとエンジニアリングの境界を取り払い、多様な専門知識と技術を統合できる世界です。 · ...
-
Tokyo, Tokyo PwC JapanM&Aアドバイザリー業務(Financial Advisory/Lead Advisory業務)をご担当いただきます。 ・M&A戦略立案 · ・買手或いは買収先のソーシング支援 · ・プロセスのリード · ...
-
Tokyo, Tokyo MSD ￥3,500,000 - ￥7,000,000 per yearコンサルテーションサービスを提供し、自社製品の適正な使用と販売を促進してビジネスの拡大に努める。個人目標を達成するとともに、チーム、事業部の目標達成に貢献する。 · ...
