It's more than a job
When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
How you create impact
- Responsible for the day-to-day management and enhancement of an exceptional customer experience, while driving customer growth and maximizing profitability.
- Supports development of Customer Care teams that leads to consistent customer excellence and satisfaction.
- Ensures that customer needs are met efficiently and effectively by direct interaction with our customers and engaging with relevant stakeholders.
What we would like you to bring
- Manage account ownership to ensure the most efficient allocation within the team, as well as on-going portfolio management.
- Identify team members to be actively involved with customer implementations, and ensure their up-to-date training of GCIM Scalable.
- Drive awareness and encouragement of usage of customer facing digital solutions, and liaise with respective teams for training, as needed.
- With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations. At the same time, ensure regulatory and compliance adherence.
- Lead a strong focus on shipment monitoring and pro-active customer communication, and effectively manage customer feedback, complaints and escalations, and ensure swift corrective actions.
- Manage and develop customer growth and stay on top of customer retention.
- Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products.
- Execute GP analysis, as well as liaising with stakeholders responsible for procurement.
- Allocation of team members who will handle and execute spot quotations can be structured locally, according to team size and commercial experience and capabilities.
What's in it for you
- Strong collaboration and communication skills, with the ability to create cross-team alignment.
- Ability to adapt and drive change management.
- Customer solutions orientation and conflict resolution mindset.
- A constant drive for customer satisfaction in parallel with profitability maximization.
- Knowledge and experience of freight forwarding, its processes and regulations.
- Commercial drive and mindset.
- Knowledge of KN standard operating model and products
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.
-
Kohoku-ku, Kanagawa Kuehne+NagelWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · But that is not all. Your work also helps ensure that vital medicines reach patients on time and supports o ...
-
Chuo-ku, Chiba Kuehne+Nagel ￥20,000,000 - ￥30,000,000 per yearIt's more than a job · When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · ...
-
Sagamihara Kuehne+Nagel ￥6,400,000 - ￥12,800,000 per yearYou will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. · ...
-
Sagamihara Kuehne+Nagel ￥3,000,000 - ￥4,500,000 per yearIt's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on ...
-
Odawara Kuehne+Nagel ￥2,000,000 - ￥2,800,000 per yearWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · You will be part of our Air Logistics Operational Care team, adding your expertise + skills to the deliver ...
-
Chuo-ku, Chiba Kuehne+NagelWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · ...
-
Kohoku-ku, Kanagawa Kuehne+Nagel+The Sea Logistics Operational Care Manager is leading the delivery operational excellence throughout their Operational Care Center (OCC) while continuously optimizing production costs. · Lead and mentor direct reports to support Operational Care Center (OCC) teams in improving w ...
-
Yokohama Bosch Group Full timeSales Manager to lead Wholesale Distributor Channel within Mobility Aftermarket division in Japan · ...
-
Technical Service
2ヶ月前
Yokohama Bosch Group Full time￥2,025,000 - ￥2,540,000 per yearThe Technical Service & Support Manager is responsible for leading Bosch Japan’s Technical Hotline and Technical Training teams within the Mobility Aftermarket division for Japan and Korea Market. · ...
-
Yokohama Danaher Full timeJob summary:Deliver high-quality technical services within designated geographical area to achieve customer satisfaction and meet revenue targets. · ...
-
Yokohama Hexcel Corporation Full timeHexcel is currently seeking a Customer Service Representative – North Asia Pacific for our Yokohoma, Japan location. The selected individual will be responsible for maintaining all correspondence related to customer purchase orders and providing electronic and paper documentation ...
-
Technical Manager
2週間前
Kawasaki Nokia Full time'The Technical Manager is responsible for management of all the technical management activities defined in Customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. Acts as primary technical int ...
-
Technical Manager
3週間前
Kawasaki NokiaThe Technical Manager manages all technical management activities defined in customer contract in terms of quality, risk and time from delivery approach preparation through deployment, customer acceptance and care phase. · ...
-
Sales Representative
4週間前
Yokohama CEVA SANTE ANIMALE Full timeSales Representative role at Ceva Animal Health involves market analysis, customer support, and product promotion for animal health solutions. · Analyze markets and competitors to adjust sales plans · Support farmers with sanitary protocols · Promote Ceva's product portfolio · ...
-
Technical Manager
2ヶ月前
Kawasaki Nokia ￥800,000 - ￥1,200,000 per yearThe Technical Manager is responsible for management of all technical activities defined in customer contract in terms of quality risk time delivery approach preparation deployment customer acceptance care phase. · Acts as primary technical interface first technical escalation poi ...
-
神奈川県 川崎市, Hitachi Digital ServicesWe'reHitachiDigitalServices(HDS),aglobaldigitalsolutionsandtransformationbusinesswithaboldvisionofourworld'spotential.Werepeople-centricandheretopowergood.Everyday,wefuture-proofoodurbanspaces,conservenaturalresources,protectrainforests,andlives.Thisistheworldwhereinnovation tech ...
-
Yokohama CNX Full timeWe are looking for an Account Manager to join our team. · At Concentrix, we aim to find and grow exceptional people like you · Imagine being able to partner with global technology leaders in a company that cares about your professional growth, your success, and your community.Yo ...
-
Ota Air CanadaSe busca un Gestor de Operaciones con experiencia en la industria aérea para trabajar en el aeropuerto Haneda (HND). El candidato debe tener conocimientos sólidos sobre operaciones aeroportuarias y seguridad. · ...
-
Ota-ku, Tokyo Air CanadaL'opérateur des opérations – Aéroports – Haneda (HND) assure la prestation süuritaire, fiable, conforme et axée sur la clientèle des opérations aéroportuaires d'Air Canada dans une plateforme complexe… · ...
-
Yokohama KLA Full time$40,000 - $60,000 per yearKLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations Engineering Product Training and Technical Support The KLA Services organization partners with our field team ...
-
Yokohama Medtronic Full time￥800,000 - ￥1,000,000 per yearAt Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. · ...
