When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently.
Your work also helps ensure that vital medicines reach patients on time and supports other essential deliveries, from wind turbines to semiconductors.
At Kuehne+Nagel, our contribution counts in more ways than we imagine.
You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
Responsible for the day-to-day management and enhancement of an exceptional customer experience, while driving customer growth and maximizing profitability.
Supports development of Customer Care teams that leads to consistent customer excellence and satisfaction.
Ensures that customer needs are met efficiently and effectively by direct interaction with our customers and engaging with relevant stakeholders.
What we would like you to bringManage account ownership to ensure the most efficient allocation within the team, as well as on-going portfolio management.
Identify team members to be actively involved with customer implementations, and ensure their up-to-date training of GCIM Scalable.
Drive awareness and encouragement of usage of customer facing digital solutions, and liaise with respective teams for training, as needed.
With shipment ownership, drive the most efficient way of file handling and availability of customer data and requirements, in order for stakeholder teams to deliver according to customer expectations.
At the same time, ensure regulatory and compliance adherence.Lead a strong focus on shipment monitoring and pro-active customer communication, and effectively manage customer feedback, complaints and escalations, and ensure swift corrective actions.
Manage and develop customer growth and stay on top of customer retention.Drive maximization of profitability with a high focus on spot quotation execution and fast response time, and by upselling and promoting KN products.
Execute GP analysis, as well as liaising with stakeholders responsible for procurement.Allocation of team members who will handle and execute spot quotations can be structured locally, according to team size and commercial experience and capabilities.
What's in it for youStrong collaboration and communication skills, with the ability to create cross-team alignment.
Ability to adapt and drive change management.
Customer solutions orientation and conflict resolution mindset.
A constant drive for customer satisfaction in parallel with profitability maximization.
Knowledge and experience of freight forwarding, its processes and regulations.
Commercial drive and mindset.
Knowledge of KN standard operating model and products
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.
At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.
Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.Show more Show less
-
Sagamihara Kuehne+Nagel ￥6,400,000 - ￥12,800,000 per yearYou will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence. · ...
-
Chuo-ku, Chiba Kuehne+Nagel ￥20,000,000 - ￥30,000,000 per yearIt's more than a job · When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · ...
-
Sagamihara Kuehne+Nagel ￥3,000,000 - ￥4,500,000 per yearIt's more than a job When you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. But that is not all. Your work also helps ensure that vital medicines reach patients on ...
-
Chuo-ku, Chiba Kuehne+NagelWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · ...
-
Odawara Kuehne+Nagel ￥2,000,000 - ￥2,800,000 per yearWhen you work in Freight Logistics and Operations at Kuehne+Nagel, you play a key role in optimising processes and ensuring that inventory and shipments move efficiently. · You will be part of our Air Logistics Operational Care team, adding your expertise + skills to the deliver ...
-
Tokyo, Tokyo Clarivate ￥180,000 - ￥1,800,000 per yearWe are looking for a Senior Team Lead, Customer Care, to join our APAC Product Support team. · This is an amazing opportunity to work on advanced troubleshooting and to serve as an escalation point, · working closely with Tier 1 support, product teams, technical teams, · and othe ...
-
Sagamihara Kuehne+NagelThe role of National Air Logistics Development Manager is to drive growth within the geographical scope and interface with sales teams. · Fully responsible for country volume & yield growth/retention. · Customer development, FU Sales & xBU Sales engagement · Analyze competition a ...
-
Sagamihara Kuehne+Nagel ￥2,728,000 - ￥7,284,000 per yearYou will play a crucial role in driving business growth within our organization. · ...
-
Sagamihara Kuehne+NagelWe are looking for a Senior Commercial Salesperson to join our Air Logistics team. You will play a crucial role in driving business growth within our organization. As a key member of our team, you will be responsible for managing and nurturing relationships with existing clients, ...
-
Sagamihara Kuehne+NagelThis role is more than just a jobYou will be part of our Air Logistics team and work in Freight Logistics and Operations at Kuehne+Nagel where you play a key role in optimizing processes to ensure inventory and shipments move efficiently. · ...
-
Sagamihara Kuehne+NagelPlay a key role in optimising processes and ensuring that inventory and shipments move efficiently. · Contribute to more than we imagine by helping deliver life-saving medicines and supporting other essential deliveries. · To seek insight on customer + related information to ensu ...
-
Sagamihara Kuehne+Nagel ￥1,000,000 - ￥1,400,000 per yearThis role sets and governs selling prices within policy guidelines, supports commercial teams with non-standard RFQ requests, and contributes to winning, retaining, and expanding key accounts through proactive collaboration and information sharing. · Lead pricing strategy, RFQ pr ...
-
Sagamihara Kuehne+NagelNational Sea Logistics Manager · You will be part of our Management Team, adding your leadership expertise + entrepreneurial skills to the delivery of customer + operational excellence, ensuring business profitability within the Sea Freight division. · How you create impactYou wi ...
-
Sagamihara Global-e ￥1,000,000 - ￥1,500,000 per yearThe CUSTOMER SUCCESS MANAGER will be responsible for developing long-term relationships with their portfolio of assigned clients, · connecting with key business executives and stakeholders. · The CSM will also provide clients with strategic insights based on their performances an ...
-
Solutions Engineer
1ヶ月前
Sagamihara Global-e ￥900,000 - ￥1,200,000 per yearIn this role you will be responsible for providing technical expertise and support to our clients helping them to implement and optimize our e-commerce solutions Work directly with our Sales and Customer Success teams to introduce and present Global-es cross-border solution to pr ...
-
品質保証部 スペシャリスト・次期部門長
2週間前
Sagamihara SOLVENTUM Full timeWe partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy.Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare prof ...
-
Sagamihara SOLVENTUM Full timeAs a Material Reinvent Product Engineer, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. · Working alongside our procurement team to identify, evaluate, and qualify second sources of su ...
-
品質保証部 スペシャリスト・次期部門長
2週間前
Sagamihara Solventum ￥120,000 - ￥544,000 per yearWe enable better smarter safer healthcare to improve lives As a new company with a long legacy of creating breakthrough solutions for our customers toughest challenges we pioneer game-changing innovations at the intersection of health material and data science that change patient ...
-
Product Engineer
2ヶ月前
Sagamihara SOLVENTUM Full time￥148,000 - ￥200,000 per yearAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science ...
-
Sagamihara Solventum ￥15,000 - ￥30,000 per yearSolventum enables better smarter safer healthcare to improve lives by creating breakthrough solutions at the intersection of health material data science. · ...
-
Sagamihara AmazonAmazon seeks an experienced Safety Manager to join our Workplace Health & Safety (WHS) team in pursuit of our vision to become Earth's safest workplace. · ...
