Tokyo PayPal Full time

Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.

Research, resolve, and execute actions to address customer concerns, proactively identifying and preventing future issues. Act as an escalation point for agents, resolving complex issues and providing guidance on challenging customer interactions. Mentor and coach teammates through training, feedback, and fostering a collaborative environment that encourages improvement. Provide regular feedback to management on agent performance, process improvements, and necessary policy or product updates. Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures. Collaborate with operational support teams to identify and resolve system or process issues affecting customer experience. Perform queue management, address teammate questions, resolve escalations, and provide support across multiple channels. 3 years of relevant work experience

  • Tokyo PayPal Full time

    Respond to customer inquiries via phone email and chat providing support on products services accounts and transactions while maintaining production quality and customer satisfaction standards. · ...


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