Respond to customer inquiries via phone, email, and chat, providing support on products, services, accounts, and transactions while maintaining production, quality, and customer satisfaction standards.
Research, resolve, and execute actions to address customer concerns, proactively identifying and preventing future issues. Act as an escalation point for agents, resolving complex issues and providing guidance on challenging customer interactions. Mentor and coach teammates through training, feedback, and fostering a collaborative environment that encourages improvement. Provide regular feedback to management on agent performance, process improvements, and necessary policy or product updates. Maintain compliance with security and confidentiality policies while ensuring adherence to departmental procedures. Collaborate with operational support teams to identify and resolve system or process issues affecting customer experience. Perform queue management, address teammate questions, resolve escalations, and provide support across multiple channels. 3 years of relevant work experience-
Tokyo PayPal Full timeRespond to customer inquiries via phone email and chat providing support on products services accounts and transactions while maintaining production quality and customer satisfaction standards. · ...
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Tokyo, Tokyo PayPalThis job assists customers via phone, chat and email addressing inquiries about products services accounts and transactions It will research issues interpret transaction activity and resolve concerns to support their business while maintaining quality production customer satisfac ...
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Adachi PayPal Full timeThis job assists customers via phone, chat and email addressing inquiries about products services accounts and transactions You'll research issues interpret transaction activity and resolve concerns to support their business while maintaining quality production and customer satis ...
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文京区, Convatec Japan Full time¥350,000 - ¥400,000 per monthPioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in Advanced Wound Care, Ostomy Care, Continence Care, and Infu ...
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Tokyo Amazon Full timeInterested in an opportunity to move fast and make a big impact? Amazon Consumer Payment team is looking for a talented Sr. Product Manager to build products that are fundamental to the fast growth of the business. · ...
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Japan Nokia GlobalThe Technical Manager is responsible for management of all technical activities defined in customer contract . Acts as primary technical interface within the Customer project. · Technical contact and SPoC for MN Delivery working together with CDM ,project management,solution mana ...
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CHIYODA-KU, Wells Fargo Full timeThe role involves performing the tasks of an M&A Program Analyst or Associate within the existing international M&A team. · ...
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Chiyoda Wells Fargo+ Work to support the business strategy and relevant teams to expand Wells Fargo's M&A activities in the region · Supporting senior bankers in their relationship management responsibilities, including interaction with current and prospective clients · Preparing marketing document ...
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Chiyoda Kenvue ¥120,000 - ¥180,000 per yearKenvue is currently recruiting for a Global Regulatory Compliance Auditor. The role involves executing the corporate's Regulatory Compliance audit program, managing audit planning, scheduling, site coordination, budget, and employee development, and identifying potential complian ...
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Tokyo Microsoft Full time¥1,960,000 - ¥2,800,000 per yearThis role will lead the Go-To-Market strategy for GitHub and Azure Developer solutions in Japan. · Develop and execute market making strategies across Japan. · Collaborate with sales teams to ensure successful adoption of Azure solutions. · ...
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Tokyo Microsoft Full timeWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. We drive ...
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Account Executive
1週間前
Tokyo Microsoft Full timeMicrosoft's mission is to empower every person and organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, being diverse and inclusive and encouraging teams and leaders to bring their best each day. · If aligned by industry, exhibits dee ...
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Chiyoda Kenvue ¥6,000,000 - ¥12,000,000 per yearKenvue is currently recruiting for a Global Regulatory Compliance Auditor. The role involves executing the corporate's Regulatory Compliance audit program, managing audit planning, scheduling, site coordination, budget, and employee development. The ideal candidate will have a mi ...
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Tokyo Amazon Full time¥10,000,000 - ¥20,000,000 per yearThe Amazon Consumer Payment team is looking for a talented Sr. Product Manager to build products that are fundamental to the fast growth of the business. · ...
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Japan Nokia GlobalAs a Technical Delivery Lead, you will take ownership of the Charging & Mediation domain, driving end-to-end delivery with full accountability for scope, timelines, quality and cost management. · ...
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Tokyo Microsoft Full time¥2,000,000 - ¥2,800,000 per yearAs a Digital Enterprise AI Business Applications Solutions Specialist,you'llplayapivotalroleinempoweringourcustomersthroughtheuniquevalueoftheMicrosoftCloud. · ...
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Sales Excellence
2週間前
Tokyo Microsoft Full timeThe Sales Enablement & Operations team plays an essential role in translating Microsoft's Commercial Strategy to a local execution plan driving operational excellence to achieve the greatest results possible. · We are looking for a strategic partner to CSU leadership focusing on ...
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Chiyoda Palo Alto Networks $250,000 - $350,000 per yearWe are looking for innovators who are as committed to shaping the future of cybersecurity as we are. As a Customer Success Engineer (CSE) at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. · ...
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Project Manager
1ヶ月前
Tokyo Hitachi Full time¥7,000,000 - ¥14,000,000 per yearHitachi Energy is seeking a Project Manager to lead and manage full lifecycle of projects, coordinate with customers, facilitate internal meetings, and provide regular project status updates. · ...
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Chiyoda Palo Alto Networks ¥8,000,000 - ¥12,000,000 per yearAs a Customer Success Engineer at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. · ...
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Chiyoda Palo Alto Networks Full time¥1,000,000 - ¥2,500,000 per yearAs a Customer Success Engineer at Palo Alto Networks, you will play a strategic role in driving customer success by providing advanced technical expertise and leadership. · ...