Tokyo Bitkey Inc. | 株式会社ビットキー ¥7,000,000 - ¥10,000,000
【仕事内容】

【業務内容】

プロジェクトマネジメントチームが導入支援を実施し、安定稼働後の工程として、「顧客の満足度向上を追求すること」をミッションとしたカスタマーサクセス活動を行っていただきます。

不動産管理会社及びディベロッパーに対して、定期的にスマートロックやその周辺システムの利用促進、運用課題のヒアリングや現地サポート等を実施してビットキーとしての提供価値最大化を目指していきます。

・カスタマーサクセスフェーズの既存顧客向けのアカウントプラン策定、施策の実行

・新製品やサービスを含む追加のソリューション提案

・ユーザーとの定期会をおこない、運用やプロダクトに対する要望のヒアリング

・要望や課題に対して、Salesや開発チームとの連携・フィードバック

・ユーザー満足度調査の企画/実施

・ユーザー体験向上に向けたマニュアルやオンボーディング動画の改善

・サービスやプロダクトの提供管理や請求管理

・新規機能のリリース対応

・現地でのサポート業務(その他詳細は面談でお伝えします)

【求める人材】

【必須経験・スキル】

下記いずれかを満たす方

・カスタマーサクセス経験者

・SaaS企業での勤務のご経験

・2~3名以上のマネジメントのご経験

【歓迎経験・スキル】

・ユーザーコミュニティの運営

・セルフオンボーディングの設計

・IoT製品の導入、サポート経験者

・不動産業の知識や業務経験

・チームの立ち上げや、組織拡大フェーズでの業務経験(その他詳細は面談でお伝えします)

【給与】

700~1000万円

【勤務地】

東京都

【勤務時間】

求人紹介時に詳しくお伝えいたします。

【雇用・契約形態】

正社員

【待遇・福利厚生】

その他制度

【休日・休暇】

祝日/年末年始休暇/夏季休暇/有給休暇/慶弔休暇/出産・育児休暇/介護休暇/完全週休2日制(土・日)
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