Yokohama, Kanagawa Wipro

Job description:

Job Description

Working Hours:

  • Daytime shift working hours:
    8:00–17:00
    ,
    9:00–18:00
    ,
    10:00–19:00
    ,
    11:00–20:00
    , including
    1 hour break
    (One of them will be assigned to you, but shift working hours would be changed regularly.)
  • Fixed Saturday & Sunday Off
    , No work during
    Public Holidays

Responsibilities:

  • Handle
    calls, emails, & Web tickets
    (daily)
  • Address
    technical queries
    and fix or log them appropriately accurately
  • Escalate queries
    when required to appropriate personnel
  • Identify
    trend of calls / tickets
    and highlight it to
    Incident Manager (IM)/L1.5 TL SDM
    as appropriate (Outage confirmation)
  • Log tickets in
    Service Now (SNOW)
    as per policies assigned according to the policies & procedures
  • Ensure
    Follow up mechanism
    is in place targeting customer's issue resolution in an optimized manner enhancing
    Customer Delight
  • Ensure consistent
    productivity and quality of service
  • Meet
    SLAs and individual KPIs
  • Assist
    Operation Support System (OSS)
    with problem determination & handle any
    Severity 1 & 2's
    appropriately
  • Should manifest
    flexibility
    to support operational requirements
  • Maintain highest level of
    ethical work standards
    and be compliant with
    Organization & Project policies & procedures
  • Shift timing is 9 hours
    which includes
    one hour break

Key Experiences And Skills Required:

  • 1–2 years
    of overall experience in
    IT troubleshooting
    – IT helpdesk or service desk experience is
    mandatory
  • Bachelor Degree
  • Excellent
    analytical problem solving
    and
    critical thinking skills
  • Exceptional
    oral and written communication skills
  • Ability to work
    independently
    ,
    multi-task
    , and take
    ownership
    of various parts of a Project or Initiative
  • Japanese Language (N2 or N1)
    is
    mandatory
    along with
    English speaking & writing ability

͏ ͏

Experience: 1-3 Years

.

Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.



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