Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.
This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.
Core responsibilities
As the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.
In this role, you'll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you'll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.
Responsibilities:
- Proactively communicate platform updates and educate customers on new features and benefits.
- Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
- Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
- Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
- Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
- Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
- Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
- Identify potential risks to customer success and escalate issues as needed to mitigate churn.
- Provide customer insights to internal teams to shape platform roadmap and feature priorities.
What You'll Bring:
This role requires autonomy, accountability, and a proactive mindset. You'll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.
Requirements:
- 8 years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
- 3–5 years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
- Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
- Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
- Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
- Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
- A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
- Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
- Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
- Results-driven problem solver with a focus on progress and continuous improvement.
- Open to feedback and comfortable working in an iterative, collaborative environment.
- BA/BS required; MA/MBA is a plus.
- Effective communication skill in both Japanese and English
-
Tokyo Anaplan ￥8,000,000 - ￥12,000,000 per yearWe are seeking a self-starting individual who has a passion for technology and enjoys working with customers. The successful candidate will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and inc ...
-
Tokyo, Tokyo Anaplan ￥6,000,000 - ￥12,000,000 per yearAs the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. · Proactively communicate platform updates and educate customer ...
-
Tokyo Anaplan ￥6,000,000 - ￥10,000,000 per yearWe are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. · This important position on the Anaplan Platform & Ecosystem Success t ...
-
Japan Anaplan ￥5,000,000 - ￥10,000,000 per yearThis important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are eq ...
-
Tokyo Anaplan Full time￥6,000,000 - ￥12,000,000 per yearAs a Platform Adoption Specialist at Anaplan, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helpi ...
-
Tokyo Anaplan ￥900,000 - ￥1,200,000 per yearAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. · Our customers rank among the who's who in the Fortune 50. ...
-
Tokyo Michael Page ￥4,000,000 - ￥6,000,000 per year世界的に知られている大手消費財ブランドのUCプラットフォームの運用管理とメンテナンス、 · 新しい技術や機能の導入とその最適化、 · プラットフォームの性能分析と改善提案 · ユニファイドコミュニケーション技術に関する専門知識 · トラブルシューティング能力と解決策の提示能力 · UCプラットフォームの運用管理とメンテナンス · 新しい技術や機能の導入とその最適化 · プラットフォームの性能分析と改善提案 · ユニファイドコミュニケーション技術に関する専門知識 · トラブルシューティング能力と解決策の提示能力 · FMCG業界での経験を積むチャンス · ...
-
Tokyo, Tokyo Docusign ￥100,000 - ￥150,000 per yearThe Platform Sales Specialist is responsible for building Enterprise-level relationships, selling Docusign's Contract Lifecycle Management solution (CLM), and owning deals end to end. · Drive success of the company's Contract Lifecycle Management product goals and objectives thro ...
-
Minato Docusign Full time￥5,000,000 - ￥15,000,000 per yearThe Platform Sales Specialist is responsible for building Enterprise-level relationships, selling Docusign's Contract Lifecycle Management solution (CLM), and owning deals end to end. · Drive success of the company's Contract Lifecycle Management product goals and objectives thro ...
-
Tokyo, Tokyo, Japan Half the sky ￥5,000,000 - ￥15,000,000 per yearService Line Sales Specialists provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service lines footprint and assisting the Client Partners to ...
-
Tokyo Domo ￥2,500,000 - ￥5,000,000 per yeardata's AI and Data Products Platform lets people channel AI and data into innovative uses that deliver a measurable impact. · ...
-
Tokyo Skillhouse Staffing Solutions K.K. ￥6,000,000 - ￥10,000,000 per yearOnline Travel Platform -specializing in booking local tours and experiences worldwide, is seeking a · Site Reliability Engineer · Design, build, and operate the application infrastructure for the main platform (DevOps-focused) · Oversee both B2C and B2B systems, taking ownership ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥900,000 - ￥1,200,000 per yearAmazon JapanサプライチェーンマネジメントにおけるAmazon Transportation Services Relay Operation Center (ATS ROC) では、日本全国にあるAmazonの物流拠点を結ぶ一日5000運行を超える運行を管理し、物流に関わる全てのメンバーの安全を保障し、サポートしています。Lead Trans Specialist (Capacity Procure Management, Operation Audit)は、OCPが担当している領域の内、特に運行調達オペレーションやその正確性を管理する役回り ...
-
Tokyo CrossOver Talent ￥8,000,000 - ￥12,000,000 per yearWe are seeking an exceptional Enterprise Solutions Engineer to join our growing Japan team and support the expansion of our enterprise business. · Partner with enterprise sales teams to support large-scale API platform adoption across strategic accounts. · Conduct discovery sessi ...
-
Tokyo Amazon ￥8,000,000 - ￥15,000,000 per yearJoin Amazon Growth Services as a Senior Product Manager to pioneer the future of how brands discover and leverage Amazon's innovative suite of growth acceleration services. · Design and implement the strategic vision for the optimal vendor journey across all digital touchpoints · ...
-
Tokyo CrossOver Talent ￥15,000,000 - ￥25,000,000 per yearAs an Enterprise Account Executive, you will play a key role in driving adoption of our API collaboration platform across Japan's most strategic enterprise accounts. · Drive end-to-end enterprise sales across Japan, from lead generation to closing large, strategic deals. · Build ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥4,000,000 - ￥12,000,000 per yearアレルギー診断薬(特異的IgE、特異的IgGなど)製品のプロダクトマネジメント · サーモフィッシャーダイアグノスティックス株式会社は、サーモフィッシャーサイエンティフィックジャパングループの一員です。私たちは、アレルギーおよび自己免疫疾患の診断を担うグローバルカンパニーとして、適切な疾患診断と患者管理を支援し、より多くの患者さんとそのご家族の健康状態・生活の質の改善に貢献しています。 · ...
-
Tokyo Jefferies ￥10,000,000 - ￥20,000,000 per yearThe Risk Technology group builds and supports a global risk platform enabling the Risk Management group to oversee all areas of risk across the Firm. We are seeking a highly skilled and strategic Risk Technology Lead for our Tokyo office to work closely with traders, risk manager ...
-
Tokyo We+ Asia ￥4,320,000 - ￥6,480,000 per yearWe are seeking a Solution Architect who will be employed by OutSystems in Japan. The Solution Architect will play a pivotal role in helping customers achieve rapid usage and ROI from their OutSystems subscription. · Partner with Sales Account Executives and Customer Success Manag ...
-
Tokyo Sprinklr ￥6,000,000 - ￥12,000,000 per yearSprinklr is a Customer Experience Management (CXM) platform for modern channels, helping the world's most valuable enterprises make their customers happier. We are looking for a Managed Services consultant to ensure the following outcomes for every customer: · Deliver Value: Be a ...
-
Tokyo Rakuten ￥120,000 - ￥544,000 per yearJoining us, you will be able to challenge yourself in a wide range of technologies in the frontline of heavy traffic large scale ad applications and platforms, including high performance system development and big data processing systems. · Involved in whole process of web applic ...
