At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market.
What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture.
Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform.
Our Winning Culture is the engine that drives our teams of innovators.We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins – big and small.
Supported by operating principles of being strategy-led, values-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here.
Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.
This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team.
Core Responsibilities
As the Principal Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction.
You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.
In this role, you'll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps.
As a trusted advisor, you'll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.
ResponsibilitiesProactively communicate platform updates and educate customers on new features and benefits.
Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
Identify potential risks to customer success and escalate issues as needed to mitigate churn.
Provide customer insights to internal teams to shape platform roadmap and feature priorities.
What You'll Bring
This role requires autonomy, accountability, and a proactive mindset.
You'll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders.
Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.
Requirements
8+ years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
Results-driven problem solver with a focus on progress and continuous improvement.
Open to feedback and comfortable working in an iterative, collaborative environment.
BA/BS required; MA/MBA is a plus.
Our Commitment to Diversity, Equity, Inclusion and Belonging (DEIB)
We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success.
Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper – this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader.
We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique.
We hire you for who you are, and we want you to bring your authentic self to work every day
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment.
Fraud Recruitment Disclaimer
It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet.
Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan.
The main purpose of these correspondences and announcements is to obtain privileged information from individuals.Anaplan does not:
Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.
All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.
All emails from Anaplan would come from an email address.Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to before taking any further action in relation to the correspondence.
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