Are you a self-starting individual who has a passion for technology and enjoy working with customers? Do you often serve as the go-to person to solve challenges? Do you enjoy demonstrating your product knowledge and proactively helping your colleagues succeed? If your background is in Customer Success, Professional Services or Product and you enjoy helping your customers achieve their goals, then this job is for you.
This important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are equipped with the best enablement possible.
Core responsibilities
As the Principal Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helping clients unlock the full value of their investment while supporting renewals and future growth opportunities.
In this role, you'll stay ahead of platform enhancements, promote new features to customers, and develop data-driven strategies to close adoption gaps. As a trusted advisor, you'll offer best practices, influence product development through customer feedback, and champion a culture of continuous improvement.
Responsibilities:
- Proactively communicate platform updates and educate customers on new features and benefits.
- Partner with Customer Success Business Partners to identify at-risk accounts and design tailored re-engagement strategies.
- Deliver impactful product demonstrations, hands-on training, and enablement sessions across diverse customer segments.
- Develop scalable adoption resources, including guides, tutorials, and FAQs, to address common challenges.
- Analyze customer feedback and usage data to identify trends, improve adoption strategies, and influence product enhancements.
- Lead initiatives to drive platform adoption and ensure customers achieve measurable business outcomes.
- Leverage data analytics to monitor adoption health, identify risks, and develop proactive enablement strategies.
- Identify potential risks to customer success and escalate issues as needed to mitigate churn.
- Provide customer insights to internal teams to shape platform roadmap and feature priorities.
What You'll Bring:
This role requires autonomy, accountability, and a proactive mindset. You'll thrive in environments where responsibilities evolve, taking ownership of customer adoption challenges and influencing both internal and external stakeholders. Success in this role demands strong problem-solving skills, technical acumen, and the ability to manage change effectively in fast-paced settings.
Requirements:
- 8 years of experience in customer success, consulting, or professional services, with a proven track record in driving software adoption.
- 3–5 years of hands-on Anaplan model-building experience; experience with EPM, SPM, or SCM products is a strong plus.
- Strong understanding of complex planning functions and the ability to advise on platform capabilities to support business outcomes.
- Deep knowledge of the roles played by Customer Success Managers, Technical Account Managers (Platform Adoption Specialists), and Professional Services teams in a SaaS environment.
- Proven ability to create structure and design effective processes in ambiguous or rapidly changing environments.
- Excellent facilitation, communication, and presentation skills, with a sharp attention to detail.
- A communication style that builds confidence with customers and stakeholders, enabling rapid establishment of trusted advisor status.
- Strong background in delivering and facilitating knowledge transfer sessions both in-person and virtually across global teams.
- Self-starter with the ability to manage workload autonomously and work efficiently in a fast-paced environment.
- Results-driven problem solver with a focus on progress and continuous improvement.
- Open to feedback and comfortable working in an iterative, collaborative environment.
- BA/BS required; MA/MBA is a plus.
-
Tokyo Michael Page ￥4,000,000 - ￥6,000,000 per year世界的に知られている大手消費財ブランドのUCプラットフォームの運用管理とメンテナンス、 · 新しい技術や機能の導入とその最適化、 · プラットフォームの性能分析と改善提案 · ユニファイドコミュニケーション技術に関する専門知識 · トラブルシューティング能力と解決策の提示能力 · UCプラットフォームの運用管理とメンテナンス · 新しい技術や機能の導入とその最適化 · プラットフォームの性能分析と改善提案 · ユニファイドコミュニケーション技術に関する専門知識 · トラブルシューティング能力と解決策の提示能力 · FMCG業界での経験を積むチャンス · ...
-
Japan Anaplan ￥5,000,000 - ￥10,000,000 per yearThis important position on the Anaplan Platform & Ecosystem Success team gives you a fantastic opportunity to help scale our business through the evolution and growth of our Customer Success team. Working to ensure our customers are maximizing their adoption of Anaplan and are eq ...
-
Tokyo Anaplan Full time￥6,000,000 - ￥12,000,000 per yearAs a Platform Adoption Specialist at Anaplan, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. You will serve as a strategic technical advisor, helpi ...
-
Tokyo Anaplan ￥900,000 - ￥1,200,000 per yearAt Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. · Our customers rank among the who's who in the Fortune 50. ...
-
Tokyo Anaplan ￥6,000,000 - ￥10,000,000 per year+Job summary · Anaplan is a team of innovators focused on optimizing business decision-making through AI-infused scenario planning and analysis platform.What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning ...
-
Tokyo Anaplan ￥8,000,000 - ￥12,000,000 per yearWe are seeking a self-starting individual who has a passion for technology and enjoys working with customers. The successful candidate will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and inc ...
-
Tokyo, Tokyo Anaplan ￥6,000,000 - ￥12,000,000 per yearAs the Platform Adoption Specialist, you will play a critical role in driving customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. · Proactively communicate platform updates and educate customer ...
-
Tokyo AnaplanWe are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. · Proactively communicate platform updates and educate customers on new ...
-
Minato Docusign Full time￥5,000,000 - ￥15,000,000 per yearThe Platform Sales Specialist is responsible for building Enterprise-level relationships, selling Docusign's Contract Lifecycle Management solution (CLM), and owning deals end to end. · Drive success of the company's Contract Lifecycle Management product goals and objectives thro ...
-
Tokyo, Tokyo ESET ￥2,000,000 - ￥2,800,000 per yearThis role is for someone who enjoys technical problem-solving and cares deeply about accuracy. You will own and be responsible for the day-to-day operations of our platform. · Independently oversee the corporate website & eStore branches for ESET Japan. · ...
-
Tokyo, Tokyo Docusign ￥100,000 - ￥150,000 per yearThe Platform Sales Specialist is responsible for building Enterprise-level relationships, selling Docusign's Contract Lifecycle Management solution (CLM), and owning deals end to end. · Drive success of the company's Contract Lifecycle Management product goals and objectives thro ...
-
Tokyo ESET ￥2,000,000 - ￥2,800,000 per yearWe are seeking a Digital Platform Specialist for our Tokyo office. The ideal candidate will have experience in website, eCommerce, or digital platform operations and strong hands-on experience with CMS platforms. · This role involves overseeing the day-to-day operations of our pl ...
-
Tokyo, Tokyo, Japan DocusignThe Platform Sales Specialist will build Enterprise-level relationships selling Docusign's Contract Lifecycle Management solution (CLM) owning deals end-to-end. · ...
-
Tokyo RakutenWe are looking for people who can contribute to the promotion of business using Rakuten Points which are issued over 300 billion yen annually. · Planning and promoting new services from the monetization of existing services. · Solution proposal sales using Rakuten points for issu ...
-
Tokyo, Tokyo, Japan Half the skyService Line Sales Specialists provide deep expertise in a Service Line Practice Area to support the Client Leadership Team to close new and expansion opportunities on accounts. They are actively involved in growing the service lines footprint and assisting the Client Partners to ...
-
Tokyo RakutenWe are looking for people who can contribute to the promotion of business using Rakuten Points, which are issued over 300 billion yen annually.The team is made up of a small number of elite individuals who have worked at a strategy consulting firm, and combines logical (left-brai ...
-
London NetskopeWe are looking for a Customer Success Manager to partner with our most strategic customers as they onboard and adopt the Netskope Security Cloud platform. · ...
-
London NetskopeWe are seeking a proactive, technically strong, and customer-focused Technical Customer Success Manager (TCSM) to own post-sales success for enterprise customers. · Lead structured post-sales handoffs from Sale, capturing business objectives, security priorities, success metrics, ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥9,000,000 - ￥18,000,000 per yearアマゾンは「地球上で最もお客様を大切にする企業になること」をビジョンに掲げており、日本国内においてもさらなるカスタマーエクスペリエンスの向上のため、最高水準の配送サービスを提供すべく、自社で輸配送ネットワークを構築し、進化させています。 ...
-
Tokyo myGwork - LGBTQ+ Business Community ￥2,500,000 - ￥5,000,000 per yearアレルギー診断薬(特異的IgE、特異的IgGなど)製品のプロダクトマネジメント · 医薬品、医療機器などヘルスケア業界のご経験 · マーケティングのご経験5年以上 · 日本語(ネイティブレベル) / 英語(ビジネスレベル) · 学士号以上 · 当該製品に関するマーケティングプランの作成と実行による拡販活動 · コマーシャルメンバーの中核としてのポートフォリオ分析 · 営業との相互理解を深め連携することにより、アクションプランの最適化を図りROIを最大化する · 情報・伝達・収集、プランニングが出来るための検査学・業界一般知識 · コミュニケーションスキル ...
-
Tokyo Ares ManagementServe as a bridge between AWMS Tokyo Sales and Product Management, engaging in a wide range of responsibilities from Sales Support, Product Development, Client Onboarding and Client Servicing. · • Assist with new product development needs for local incorporation in Japan either b ...
