Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At SCIEX, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. 

You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

As part of SCIEX, you will help to influence life changing research and outcomes, while accelerating your potential. For more than 50 years, we have been empowering our customers to solve the most impactful analytical challenges in quantitation and characterization through ground-breaking innovation and outstanding reliability and support. You will be part of a winning team, enabled by DBS, that is passionate about helping life science experts around the world get to answers they can trust.

Learn about the Danaher Business System which makes everything possible.

The Sr. Customer Support Administrator is responsible for Operate end-to-end Order-to-Cash (OTC) and service contracts with accuracy, speed, and compliance. Short term: act as a key individual contributor; mid-term: lead standardization, automation, data quality, and people development to uplift productivity and customer satisfaction.

This position reports to the Customer Service Manager based in Singapore and is part of the Customer Support Group located in Shinagawa, Tokyo, Japan and will be an on-site role. 

In this role, you will have the opportunity to:

• Manage day-to-day operations and customer interactions: Using Oracle and Salesforce, prepare quotations and process orders, invoices, and fulfillment requests for in-house analytical instruments as well as third-party peripheral equipment. Handle billing activities including invoice issuance, tax validation, and accounts receivable management. Coordinate shipping and delivery arrangements. Respond promptly and accurately to customer inquiries and phone calls, and prepare required documentation (e.g., certificates) based on customer requests. Oversee the full administrative lifecycle of service contract management—from quotation preparation to contract execution.
• Drive process efficiency and continuous improvement: Lead initiatives to standardize and automate workflows. Assess existing processes, identify inefficiencies and improvement opportunities, and drive optimization across operations.
• Build cross-functional collaboration and ensure operational governance: Develop and maintain strong partnerships with key departments, including Sales, Finance, Logistics, and Service, to deliver seamless customer value. Ensure full adherence to company policies, standards, and quality requirements while maintaining disciplined execution, monitoring, and effective communication, enabling the achievement and advancement of service-level performance.
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• Collaborate cross-functionally and enhance operational governance: Build and maintain strong partnerships with key functions including Sales, Finance, Logistics, and Service. Engage with other countries' customer service teams—such as through participation in international meetings—and ensure effective collaboration across regions.  Ensure strict compliance with company policies, operational standards, approval flows, and governance requirements.

The essential requirements of the job include:

• A minimum of 5 years of hands-on experience in order entry, shipment coordination, invoicing, and service contract management, with the ability to execute tasks accurately and in a timely manner.  Demonstrated flexibility in responding to unexpected requests and the capability to work effectively with multiple stakeholders—including distributors and internal departments—through proactive and collaborative communication.
• Proficiency in Microsoft Office applications—including intermediate Excel skills (e.g., VLOOKUP), Outlook, and Microsoft Teams—as well as experience using ERP systems (Oracle or SAP) and Salesforce.   Ability to create business documents in both Japanese and English.
• Knowledge of Incoterms (DDP) and understanding of delivery and installation acceptance criteria, along with experience leading compliance with internal controls.

It would be a plus if you also possess previous experience in:

• Interacting, reporting, and collaborating with overseas managers, including active participation and contribution in regional meetings (with the confidence to speak in English).
• Managing orders for high-value B2B products.
• Implementing Electronic Data Interchange (EDI) and Robotic Process Automation (RPA) solutions.

SCIEX, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

職務概要

シニア・カスタマーサービス・アドミニストレーターは、当社の分析装置および他社製の周辺機器に関する受注から出荷・請求までのOrder-to-Cash(OTC)、および保守契約プロセスを正確かつ迅速に、法令や社内ルールを遵守して遂行します。短期的には実務担当として幅広い業務に取り組みながら、業務標準化や自動化、データ品質向上を推進していただきます。将来的にはチーム運営(業務の進捗や品質管理、人材育成など)をリードし、生産性と顧客満足度の向上に貢献します。

本ポジションはシンガポール拠点のカスタマーサービスマネージャーにレポートし、東京・品川にあるカスタマーサポートグループに所属します。勤務形態は原則オフィス出社です。

本ポジションでは、以下の業務をご担当いただきます。

• 日次の業務および顧客対応業務:自社分析装置および他社製周辺装置に関わる見積作成、受発注、請求処理(請求書の発行、税区分確認、売掛金の管理)、出荷・納入手配などの一連の業務をOracle ・Salesforce を使用して行います。顧客からの問い合わせや電話に迅速かつ的確に対応し、顧客からの依頼に従って証明書など必要な文章を作成します。また、保守の見積の作成から、最終的な契約締結まで、保守契約に関する事務手続きの全工程を一括して行います。
• プロセス効率化および継続的改善:業務の標準化や自動化などの推進を主導します。業務プロセスを積極的に評価し、非効率や改善機会を特定して最適化を推進します。
•  部門横断的な連携および業務統制:営業、財務、物流、サービスなどの関連部門と強固なパートナーシップを築き維持します。海外のカスタマーサービスチームとの会議に参加するなどして、海外チームとの連携を図ります。会社方針、基準、承認フローの遵守を徹底し、規律ある業務運営を行います。

本ポジションに求められる必須要件は以下のとおりです。

• 製品の受注から出荷・請求業務、保守契約管理に関して5年以上の実務経験を有し、正確かつタイムリーに処理を行うことができること。また、想定外のリクエストにも柔軟に対応し、代理店や社内部署など複数のステークホルダーと円滑なコミュニケーションを通じて協力体制を築きながら業務を遂行できること。
• Excel(VLOOKUP を含む中級レベル)をはじめ、Outlook、Microsoft TeamsなどのMicrosoft Office製品、ERP(Oracle またはSAP)および Salesforce などの業務システムの使用経験を有し、日本語および英語環境における業務文書作成が可能であること。
• Incoterms(DDP)の知識と、納品・設置における受入基準(検収プロセス)の理解、および内部統制遵守を主導した経験を有すること。

以下のご経験・スキルをお持ちの方は尚歓迎いたします。

• 海外マネージャーとの報告・連携・コミュニケーションが可能であり、リージョンの会議に積極的に参加できる(英語の会議で発言できる)
• 高付加価値B2B製品の受注経験
• 電子データ交換(EDI)/ロボティック・プロセス・オートメーション(RPA)の導入経験。

Join our winning team today. Together, we'll accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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