Tokyo Apex
カスタマーサクセス / Customer Success 求人ID:39156

<主な仕事内容>
《将来的なキャリアアップの可能性あり◆リモート&スーパーフレックス勤務》
【顧客組織に伴走し、プロダクト活用を通じて成果創出を支援】
※データ活用型クラウドツールを通じて、顧客の成果最大化を推進するカスタマーサクセスポジションです。
・クラウド型営業支援ツールの導入・運用支援
・導入企業のオンボーディングサポート
・ユーザー利用促進・解約防止施策の立案・実施
・顧客からのプロダクト要望のヒアリング
・開発チームと連携したプロダクト改善の推進

<注目ポイント・魅力>
・顧客の営業・マーケティング組織改革に伴走できる経験
・自社プロダクトの導入・運用・改善を通じたプロジェクト推進経験
・SaaSカスタマーサクセスとしての顧客支援スキル獲得
・将来的にはマネジメントまたはプロフェッショナルとしてのキャリアアップが可能
・リモートワーク&スーパーフレックスタイム制による柔軟な働き方

<応募要件>
【必須要件】
・学士号
・以下いずれかのご経験
1. BtoB SaaSプロダクトでの法人営業またはカスタマーサクセス経験
2. セールステック/基幹システムでの法人営業またはカスタマーサクセス経験
【歓迎要件】
・ITリテラシーおよびテクノロジーへの興味・関心
・複数プロダクトを扱うソリューションセールス/マルチセリング経験
・IT・営業コンサルティングの実務経験
・SaaSプロダクト(SFA/MA)の業務利用経験
・プロジェクトリード経験(DX推進関連であれば尚可)

<会社概要>
【日系SaaSスタートアップ】
・営業や顧客対応の効率化を支援し、チームの成果向上をサポートするクラウドサービスを開発・運営しています。
・組織内の情報を整理・活用し、営業活動をより効果的にする仕組みを提供しています。

<労働条件・その他>
雇用形態:正社員
勤務地:東京都 ※リモートワーク制度あり
勤務時間:スーパーフレックスタイム制
年収:~1,000万円
業界:IT
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