JOB TITLE:
E-Commerce Specialist
Company:
Bulgari Japan
Work Location:
Tokyo
Department:
Omni Channel, E-Commerce Team
Report to:
E-Commerce Manager
Job responsibilities
Job Summary
Bulgari Japan is seeking a detail-oriented and proactive E-Commerce Operation Specialist to support the daily operations of , ensuring smooth and efficient processes that reflect Bulgari's luxury standards.
The role will focus on coordinating order management, inventory control, website maintenance, and cross-functional communication, contributing to a seamless client experience and the success of the online business.
The ideal candidate will possess a strong understanding of e-commerce principles, excellent analytical skills, and a passion for luxury brands.
Key ResponsibilitiesE-Commerce Operations Support
Execute and monitor daily e-commerce operations, including order processing, payment validation, and fulfillment coordination.
Liaise with logistics, Client Concierge (CC), and boutique teams to ensure timely delivery and exceptional client service.
Manage product listings, inventory accuracy, and online product availability in collaboration with merchandising and supply teams.
Support seasonal campaigns, product launches, and promotional operations to ensure flawless execution in coordinating with ECOM HQ team.
Sales Planning & Performance Monitoring
Support E-Commerce Manager in preparing monthly and weekly sales forecasts based on product performance, traffic trends, and campaign calendars.
Track and analyze key sales KPIs (conversion rate, average order value, sell-through, etc.) and generate regular performance reports.
Collaborate with merchandising and marketing teams to ensure product and campaign alignment with sales targets.
Monitor and report sales performance versus plan, highlighting opportunities or risks to management.
Assist in annual and seasonal planning cycles, consolidating input from cross-functional teams.
Client Experience Management
Ensure packaging, gift wrapping, and delivery quality align with Bulgari's luxury standards.
Track and resolve operational issues such as order discrepancies, delivery delays, or returns with attention to detail.
System & Process Optimization
Maintain data accuracy in Salesforce Commerce Cloud and internal systems.
Support process improvement initiatives to enhance efficiency and accuracy in daily operations.
Collaborate with IT and logistic team to identify and implement automation or workflow enhancements.
Cross-functional Coordination
Act as the operational liaison between HQ, marketing, logistics, and CC teams.
Support on smooth and maximize proactive chat operation with CC team to improve conversion on stite
Prepare regular operational reports, identifying trends and suggesting improvements.
Support the E-Commerce Manager in aligning operations with global and regional initiatives.
Profile
Qualifications
Education:
Bachelor's degree in Business, E-Commerce, or related field.
Experience: 2–4 years in e-commerce or retail operations, preferably in luxury or premium brands.
Skills:
Strong analytical and numerical skills for sales tracking and reporting.
Attention to detail and organizational excellence.
Proficiency with e-commerce platforms (Salesforce Commerce Cloud preferred).
Strong Excel skills (pivot, v-lookup, data analysis).
Ability to manage multiple tasks in a fast-paced environment.
Language:
Business-level English; Japanese proficiency preferred.
Required Competencies
Drive & Obsession for results.
Entrepreneurial thinking.
Customer focus.
Integrity and trust.
Growth mindset
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