Position
JOB TITLE: E-Commerce Specialist
Company: Bulgari Japan
Work Location: Tokyo
Department: Omni Channel, E-Commerce Team
Report to: E-Commerce Manager
Job responsibilities
Job Summary
Bulgari Japan is seeking a detail-oriented and proactive
E-Commerce Operation Specialist
to support the daily operations of , ensuring smooth and efficient processes that reflect Bulgari's luxury standards.
The role will focus on coordinating order management, inventory control, website maintenance, and cross-functional communication, contributing to a seamless client experience and the success of the online business. The ideal candidate will possess a strong understanding of e-commerce principles, excellent analytical skills, and a passion for luxury brands.
Key Responsibilities
E-Commerce Operations Support
- Execute and monitor daily e-commerce operations, including order processing, payment validation, and fulfillment coordination.
- Liaise with logistics, Client Concierge (CC), and boutique teams to ensure timely delivery and exceptional client service.
- Manage product listings, inventory accuracy, and online product availability in collaboration with merchandising and supply teams.
- Support seasonal campaigns, product launches, and promotional operations to ensure flawless execution in coordinating with ECOM HQ team.
Sales Planning & Performance Monitoring
- Support E-Commerce Manager in preparing monthly and weekly sales forecasts based on product performance, traffic trends, and campaign calendars.
- Track and analyze key sales KPIs (conversion rate, average order value, sell-through, etc.) and generate regular performance reports.
- Collaborate with merchandising and marketing teams to ensure product and campaign alignment with sales targets.
- Monitor and report sales performance versus plan, highlighting opportunities or risks to management.
- Assist in annual and seasonal planning cycles, consolidating input from cross-functional teams.
Client Experience Management
- Ensure packaging, gift wrapping, and delivery quality align with Bulgari's luxury standards.
- Track and resolve operational issues such as order discrepancies, delivery delays, or returns with attention to detail.
System & Process Optimization
- Maintain data accuracy in Salesforce Commerce Cloud and internal systems.
- Support process improvement initiatives to enhance efficiency and accuracy in daily operations.
- Collaborate with IT and logistic team to identify and implement automation or workflow enhancements.
Cross-functional Coordination
- Act as the operational liaison between HQ, marketing, logistics, and CC teams.
- Support on smooth and maximize proactive chat operation with CC team to improve conversion on stite
- Prepare regular operational reports, identifying trends and suggesting improvements.
- Support the E-Commerce Manager in aligning operations with global and regional initiatives.
Profile
Qualifications
- Education: Bachelor's degree in Business, E-Commerce, or related field.
- Experience: 2–4 years in e-commerce or retail operations, preferably in luxury or premium brands.
- Skills:
- Strong analytical and numerical skills for sales tracking and reporting.
- Attention to detail and organizational excellence.
- Proficiency with e-commerce platforms (Salesforce Commerce Cloud preferred).
- Strong Excel skills (pivot, v-lookup, data analysis).
- Ability to manage multiple tasks in a fast-paced environment.
- Language: Business-level English; Japanese proficiency preferred.
Required Competencies
- Drive & Obsession for results.
- Entrepreneurial thinking.
- Customer focus.
- Integrity and trust.
- Growth mindset
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