Are you looking for a meaningful career change? Do you want to make a difference in the lives of Active-Duty Military and their families? Leidos has an exciting opportunity in Camp Zama, Japan.
As a TRICARE BSR with Leidos, you will play a vital role in providing beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). You will also provide customer support and assistance, beneficiary education, and enrollment support designed to assist DHA in operating an integrated healthcare delivery system for all eligible beneficiaries overseas.
Key Responsibilities
- Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
- Register TRICARE beneficiaries in MHS Genesis System
- Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines
- Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
- Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty and active-duty family member portability/disenrollment process
- Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others
- Provide basic claims support such as providing information on the status of claims
- Collect and record Other Health Information (OHI) information into applicable systems
- Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question
- Collect and report information on daily activities performed
- Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
- Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
- Maintain confidentiality and proper handling of Protected Health Information (PHI)
- Provide remote support to Leidos BSRs at other sites
- Adhere to a business casual dress code
- Provide shadow support to new BSRs as needed
Requirements
- High school diploma or GED
- Must be a US Citizen
- Be eligible for and maintain ADP IT III clearance/Non-Sensitive Position, Tier 1
- Three years' cumulative experience in the following areas: Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment Experience in a medical or clinical environment Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims Experience in a customer service environment
Preferred Qualifications
- SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
- Be fluent in English
- Proficient in written and oral communications
- Possess effective presentation skills
- Computer literate with Internet research experience
- Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
- Ability to respond tactfully with people on the phone and in person
- Ability to work independently and under limited supervision
- Excellent organizational skills and time management skills
- Detail oriented
- Ability to multitask
- Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis
Note:
Candidates who do not hold a SOFA/Command sponsorship, must be able to provide required documentation in order to obtain SOFA through Leidos for employment in Japan. Candidates will not be eligible for sponsorship until their first day of employment.
Candidates are solely responsible for all relocation-related expenses incurred at their own risk and the TRICARE Overseas Program does not reimburse any incurred housing, cost of living, or expenses while in residing in Japan to include relocating back to the US.
-
Kanagawa Prefecture 00100 LEIDOS, INC. Full timeAre you looking for a meaningful career change? Do you want to make a difference in the lives of Active-Duty Military and their families? Leidos has an exciting opportunity in Camp Zama, Japan. · As a TRICARE BSR with Leidos, you will play a vital role in providing beneficiary ed ...
-
Yokosuka 00100 LEIDOS, INC. Full timeAre you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you in Yokosuka, ...
-
Atsugi 00100 LEIDOS, INC. Full timeAre you looking for a rewarding career opportunity where you can make a difference in the lives of military families? · We have an exciting job opening at Leidos in Atsugi, Japan for a TRICARE BSR (Beneficiary Service Representative) to support our Active-Duty Military and their ...
-
Yokosuka Leidos Full timeDescription · Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you ...
-
Yokosuka 00100 LEIDOS, INC. Full timeAre you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you in Yokosuka-J ...
-
Yokosuka Leidos Full timeDescription · Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you ...
-
Yokota Leidos Full timeDescription · Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you ...
-
Fussa-Shi, Fussa Leidos Full timeJob Title: TRICARE Beneficiary Services Representative (BSR) · We are seeking a highly skilled and experienced individual to provide beneficiary education and enrollment services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA). · In this role, you wil ...
-
Fussa 00100 LEIDOS, INC. Full timeAre you looking for a meaningful professional challenge? Do you want to learn new skills and be part of a team supporting Active-Duty Military and their families? Leidos offers a great job opportunity that makes a difference. · Job Summary · We are seeking a Beneficiary Education ...
-
Fussa-Shi, Fussa Leidos Full timeDescription · Are you looking for your next "great mission" professionally? Do you feel like you have more to give, want to learn new skills and be part of a team with a rewarding mission supporting our Active-Duty Military and their families? Leidos has the perfect job for you ...
-
Chiyoda DupontJob Title: Customer Service Representative · Salary: $60,000 - $80,000 per year · About the Role · At DuPont, we are working on things that matter. We empower the world with essential innovations to thrive. · We offer a collaborative environment where teamwork is celebrated with ...
-
Tokyo International Flavors & FragrancesJob Title: Customer Service Representative - Fragrances · We are seeking a highly skilled and experienced Customer Service Representative to join our team at IFF. · The ideal candidate will have 5-6 years of relevant experience in customer service or a similar position in a multi ...
-
Kin Navy Federal Credit Union Full timeJob Title: Member Service Representative · To provide members and prospective members with a comprehensive range of products and services offered by Navy Federal Credit Union, including depository accounts, lending products, and credit/debit cards. Perform moderately complex plat ...
-
Atsugi Navy Federal Credit Union Part timeTo provide members and prospective members the full range of products and services offered by Navy Federal Credit Union including depository accounts such as checking, savings, certificate IRA, revocable trust and estate accounts; lending products; and credit/debit cards. To perf ...
-
Tokyo Interactive BrokersResponsibilities · Daily management and focus on a wide scale of client issues which includes: Responding to inquiries, concerns and complaints via telephone, e-mail, and online chat to achieve a mutually satisfactory solution while complying with policies, practices and procedur ...
-
Tokyo Oracle Regular EmployeeSales professionals play a crucial role in driving the organization's growth by selling its services, including maintenance and service contracts. They are responsible for finding new customers and generating new business opportunities. · Key Responsibilities: · Develop new accou ...
-
Tokyo L'Oréal Jornada CompletaCustomer Service Representative · Key Job Accountabilities · We are seeking a highly skilled and experienced Customer Service Representative to handle customer inquiries and complaints through various communication channels. · Responsibilities include: · Handling customer inquiri ...
-
Yokohama Otis College of Art and Design Full timeJob Title · Elevator and Escalator Service Representative · About the Job · We are seeking a skilled Elevator and Escalator Service Representative to join our team in Kanagawa Branch Office: Yokohama World Porters 6F, Yokohama-shi, Kanagawa. As an Elevator and Escalator Service R ...
-
Kanagawa Prefecture Marriott International Full timeJob Title: Guest Services Representative · We are seeking a highly motivated and customer-focused Guest Services Representative to join our team at Marriott International. · Key Responsibilities: · Answer, record, and process all guest calls, requests, questions, or concerns. · C ...
-
Renewal Sales
10時間前
Yokohama Concentrix Full timeDescription · The Sales Representative is responsible for showcasing the value and benefits of our client's products or services through customer engagement, focusing on selling and/or renewing contracts. · Work within a dedicated territory to achieve revenue-based quota by selli ...
-
Hollister Co.
10時間前
Yokohama Hollister Co. Stores Part timeJob Description · A Brand Representative is a highly social and stylish individual who prioritizes customer satisfaction. They create an excellent customer service experience by greeting customers with a friendly, positive tone and body language. · The ideal candidate will uphold ...
