Key Responsibilities:
- Analyze, research, and resolve problems and discrepancies related to member accounts and loans.
- Assist members with submitting loan and credit applications.
- Counsel members about Navy Federal's products and services.
- Ensure cash and negotiable instruments are handled properly.
- Identify opportunities to cross-service products and increase product penetration.
- Perform platform banking functions.
- Assist lower-level team members.
- Understand and comply with federal and other regulations relating to financial products and services.
Requirements:
- Ability to work independently and in a team environment.
- Working knowledge of savings and checking products, accounts, and services.
- Effective active listening and organizational skills.
- Effective research, analytical, and problem-solving skills.
- Ability to navigate multiple screens and PC applications.
Desired Qualifications:
- Experience in member/customer service, preferably in a call center, retail banking, or financial institution.
- Experience in working in a credit union environment.
Hours and Location: Part-time hours available Monday - Saturday, typically 20-25+ hours a week. Based in Hub & Spoke Branches in Camp Zama, Kanagawa, Japan, or NAF Atsugi, Atsugi, Japan. May require working at or transferring to neighboring branches within a reasonable commuting distance.
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