Job Title: TRICARE BSR Floater

Description

We are seeking a dedicated and detail-oriented individual to join our team as a TRICARE BSR Floater in Yokosuka, Japan. As part of our mission to support Active-Duty Military and their families, you will play a critical role in providing beneficiary education and enrollment support services for the TRICARE Overseas Program (TOP) under the Defense Health Agency (DHA).

Key Responsibilities:

• Travel 25% to 75% of the time to support multiple sites.
• Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System (DOES), Customer Relationship Manager (CRM) systems, etc.
• Register TRICARE beneficiaries in MHS Genesis System
• Perform individual and/or batch Primary Care Manager (PCM) changes, following the Military Treatment Facility (MTF) guidelines
• Provide education on TRICARE resources and benefits, enrollment/disenrollment information, and customer service to beneficiaries on the phone and in person
• Collect, process, retrieve, and disseminate transfer information to support the TRICARE active-duty and active-duty family member portability/disenrollment process
• Conduct briefings for In Processing, Out Processing, Maternity, pre-separation/retirement, and others
• Provide basic claims support such as providing information on the status of claims
• Collect and record Other Health Information (OHI) information into applicable systems
• Determine the appropriate assistance levels and when forward a call or refer as needed to address the beneficiary's question
• Collect and report information on daily activities performed
• Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand
• Complete on a timely basis and comply with and all required HIPAA, Leidos, and other training and refresher courses
• Maintain confidentiality and proper handling of Protected Health Information (PHI)
• Provide remote support to Leidos BSRs at other sites
• Adhere to a business casual dress code
• Provide shadow support to new BSRs as needed
• Other duties as assigned

Requirements:

• High school diploma or GED
• Must be a US Citizen
• Be eligible for and maintain ADP IT III clearance/Non-Sensitive Position, Tier 1
• Will be expected to travel to multiple sites from 25%-75% of the time
• Three years' cumulative experience in the following areas:
• Experience in U.S. military healthcare delivery system or civilian managed care medical/administrative environment
• Experience in a medical or clinical environment
• Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims
• Experience in a customer service environment

Desired Qualifications:

• SOFA/Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD
• Be fluent in English
• Proficient in written and oral communications
• Possess effective presentation skills
• Computer literate with Internet research experience
• Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook
• Ability to respond tactfully with people on the phone and in person
• Ability to work independently and under limited supervision
• Excellent organizational skills and time management skills
• Detail oriented
• Ability to multitask
• Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

Pay Range: $28,600.00 - $51,700.00