Key responsibilities include:
* Technical Service Support: Front-line warranty & non-warranty service support for AMH Scientific Instrumentation customers, point of contact for OEMs executing new system installations, annual calibrations and validations, and design & execute application scientific methods and approaches for customers.
* Technical Sales Support: Provides technical sales support necessary to maintain current business and / or capture new business, visits customers before, during and after the introduction of new products, and provides and interprets design, application and service information.
* Technical Leadership: Primary technical knowledge expert of products and applications, supports creation of technical literature, white papers, manuals, data sheets and related product information, and leads and performs training internally and externally for all products within Instrumentation portfolio.
A strong candidate should have:
* Ability to effectively communicate complex technical issues to customers
* Strong problem-solving skills
* Strong analytical skills, including the ability to perform some level of statistical analyses of data generated through applications studies
* Capacity to understand specific technical requirements as well as exhibit sound product knowledge
* Ability to identify problems and significantly improve, change or adapt existing techniques
* Actively seeks ways to increase skill level and proficiency in technical and commercial techniques
* Proficiency in use of Excel, Word and PowerPoint
* Ability to understand and become proficient in all Entegris particle and titration software & firmware packages
* Ability to travel regionally (~50%) and occasionally internationally
Success will be measured by:
* Technical Expertise: Depth of knowledge and skill in a technical area
* Interpersonal Awareness: The ability to notice, interpret, and anticipate concerns and feelings, and to communicate this awareness empathetically to others
* Effective Communication: Timely communication of information at proper levels of internal and external parties
* Customer Focus: Ability to represent Customer needs while ensuring balance of Entegris business needs
* Customer Satisfaction: Assess client's needs, understand from client's perspective and engage professionally. Create value for the client and foster customer loyalty
* Results Oriented: Focus on achieving requirements / goals set forth through proper definition and execution planning.
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