The Senior Technical Liaison position serves as the primary technical contact between OEMs and represents our customers during new product development programs.
Applying Cummins products to customer vehicles requires the development of technical specifications, implementing new design configurations, and delivering high-performance, low-cost equipment and system solutions integrated with customers' products in various applications.
- Obtains input and negotiates with Subject Matter Experts and Value Package Introduction (VPI) Teams and delivers product data and installation requirements to Application Engineers and OEMs.
- Makes decisions in the areas of product selection, design, and integration that impact OEM machine performance, optimization, and quality.
- Applies and improves processes such as Installation Quality Assurance, OEM integration, and product selection and tools such as Advisor, Cummins OnLine Specifications (COLS), and Global Customer Engineering (GCE) required to support the processes and enable high-quality decision making.
- Develops strong working relationships with customer technical counterparts to serve as their primary liaison to deliver specialized product technical information, manage product specifications, communicate product change information, conduct complex installation issue resolutions, and facilitate customer requests.
- Applies technical expertise in the areas of product, application, and market knowledge to support OEM product selection and equipment design.
- Leads the translation of customer needs and “voice of the customer” into functional product requirements to provide input on program-related decisions.
- Serves as customer/market advocate inside Cummins during participation in new product development programs, design reviews, and product change request processes.
- Ensures products are applied and installed correctly to meet customer system requirements and environments.
- Assures installation quality by validating prototype machine performance and ensuring installations meet Cummins requirements.
- Utilizes Analysis Led Design (ALD) and Six Sigma tools to optimize product and system performance.
- Proposes innovative customer-focused initiatives and projects.
- Assists with the transfer of knowledge through coaching and mentoring less experienced engineers.
- Provides independent leadership of smaller business impact projects or ownership of complex components, products, systems, or services with greater elements of ambiguity over the senior or lead engineer level and with full accountability to the project team.
- Delivers independent execution of established and emerging work processes and systems, while still developing technology or product knowledge.
- Leads the development and improvement of work processes and systems across a functional discipline area within a business unit site.
- Coordinates and directs work amongst technicians and temporary student employees, assists in the transfer of knowledge to lesser experienced engineers through either indirect (scope of influence) or direct management of a small, local group of engineers.
- Provides support and guidance to influence technical direction within a project team and continues to develop proficiency in the competency areas critical to success in the role.
- Operates as a recognized specialist in a discipline or product area within the immediate team.
The position requires a Bachelor’s degree in Mechanical Engineering or Mechatronics Engineering, and prior Senior or Lead Engineer equivalent work experience in a relevant discipline area is required with a demonstrated track record of technical problem-solving and quality decision-making.
Fluency in Japanese and basic English language skills are required, with the ability to further develop English skills.
The ideal candidate will have an engineering background of Diesel Power Generation with project execution experience, strong communication skills, and the ability to advise customers and build relationships.
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