Specialist, Field Service

2日前

Minato Raytheon Technologies Full time

Unspecified

At Collins Aerospace, it's our people who make the difference and are the backbone of our technologies. Employing some of the most talented, dedicated people on the planet is not by chance. People from all over the globe choose Collins Aerospace as the cornerstone of their careers, helping create and deliver communications, integration, and engineering solutions that our global customers demand so that our world keeps moving and stays connected. Join Collins Aerospace and help shape our future while creating yours.

Collins Aerospace is the global industry leader -- depended on by airlines and airports around the world to deliver flexible, highly-reliable, cost-effective solutions, to evolve and adapt technology that optimizes and expands customer capabilities.

Collins Aerospace is seeking a Senior System Implementation Engineer to join our Airports Team, based in Japan . We are seeking an enthusiastic team player with excellent communication skills and a strong focus on customer service who will have the following primary responsibilities, but not limited to:

  • Deploy full spectrum of Collins Aerospace Airports common use systems and products — at some of the worlds' most prestigious airports within Asia Pacific.
  • Install, update, and test new and existing airline and airport applications, configure common use workstations and peripherals. Install third party software products and integrate them into Collins Aerospace's Airports common use and system integration products.
  • Participate in deployment activities required for airports in APAC – Travel to customer sites, perform site surveys, interface with local technical personnel, and perform installation activities. Also assist in other critical projects at other airports within North America, EMEA regions and travel to other sites if and when necessary.
  • Conducts technical analysis of product implementations, modifications and enhancements to product in accordance with specific customer specifications and implementations.
  • Provide best practices for day to day operations, performance analysis, tuning and capacity planning for products deployed and suggest and implement performance improvements when necessary.
  • Frequently interact with customers and coordinate with Airlines and Airport Authorities at airports regarding technical requirements, configurations and testing of airline and airport applications. Commission and hand over systems components and enhancements to customer representatives.
  • Closely liaisons with the project management organization, account management, customer support and sales team for technical exchange of information and planning of operations.
  • Work with 1st and 2nd level technical support and development teams and other cross departments to assist resolving engineering issues/problems. Actively addresses performance issues and risks. Interface with on-site maintenance personnel, provide 3nd level supports where needed in order to meet the Service Level Agreements (SLA).

    • Skills and requirements:

  • Bachelor's degree in Computer Science, Mathematics, Engineering or related technical degree.
  • At least 5 years as a system engineer at an Enterprise IT company or managed services organization
  • Minimum 5 years of hands on experience in implementation and troubleshooting of enterprise networks
  • In-depth understanding of communication protocols (mainly TCP/IP) and routing protocols (e.g. BGP, OSPF)
  • Experience in the installation, configuration of Cisco routers, switches, ASA routers.
  • Have knowledge in cloud types and cloud service models.
  • Have knowledge and experience in virtualization, containerization technologies such as Dockers, Red Hat OpenShift and Kubernetes, etc.
  • Experience in dealing with cloud service providers in AWS (amazon web services), Microsoft Azure, Google Cloud
  • Experience on implementation, administration and troubleshooting virtualization technologies (VMware, Hyper-V, Oracle VirtualBox)
  • Experience on implementation, administration and troubleshooting Microsoft Window Servers.
  • Travel required (30-50%)

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