Introduction
With over a decade of experience in IT and fintech,
Blue Belt
has become a leading software development company, delivering innovative technology solutions to a diverse global clientele. We specialize in developing web, mobile, payment, and blockchain applications that offer seamless user experiences. Headquartered in Tokyo, Japan, with a state-of-the-art Technology Center in Hanoi, Vietnam, Blue Belt operates in more than ten countries, including Japan, Thailand, Indonesia, the Philippines, Malaysia, Taiwan, and Brazil. Our team of over 300 professionals brings a wealth of expertise to drive our global operations.
Join the Blue Belt team and dive into the exciting world of cutting-edge creation Collaborate with visionary creators to build an engaging, dynamic universe. Using AI, you'll craft intelligent characters that learn and evolve, ensuring each interaction is unique. Our stunning AI avatars bring these characters to life with realism, elevating storytelling to new heights. Be part of this groundbreaking journey where technology and imagination come together
Role Overview
We are looking for a
Customer Success & Operation
who will take end-to-end ownership of our digital product lifecycle while ensuring seamless customer experience and operational excellence. In this role, you'll work cross-functionally with engineering, business units, and customer service teams to deliver AI-powered solutions that maximize value for users and drive business growth.
Job
Description
1. Customer Service:
- Solve customer inquiries via online ticketing system.
- Professionally resolve customers' questions, submitted to our customer support channels.
- Build and enhance knowledge base/help center via online platform.
- Compile reports for major questions and key CS metrics tracking.
- Operate withdrawal/deposit request.
- Support with system monitoring, reconciling daily financial reports.
- Train other members if needed.
2. Community Management:
- Help customers to stay informed about the company's update through different social media channels.
- Manage day to day outbound communications and track key metrics.
- Maintain communication with moderators to drive our community.
- Create and administer surveys & share results with operation teams.
- Conduct market research to become the market expert of your region, and report for emerging trends and potential opportunities.
3. Localization and Testing:
- Participate in testing platforms as a user and report localization errors and bugs.
- Translate from English to your native language.
- Test translations and new functionalities before an update is released.
4. Sales & Marketing System Operation
- Support to create content writing & video for marketing/sale materials based on basic operation of supporting systems like Canva, Capcut, etc
- Research new technology to integrate into current work and boost team productivity for example using AI tools for creating marketing contents or support operation flows.
- Operate and monitor affiliate or sale management systems.
- Monitor and Reports as a daily/weekly basis to the direct manager.
Requirements
- English proficiency
is a must. Japanese is equivalent to
JLPT N2
- Proven work experience of
2+ years as a Customer Service Representative
, having experience as the leader in the IT company is a big plus.
- Have experience using ticketing/ email systems such as Zendesk, or other supporting CRM platforms.
- Holding a good understanding about CRM systems is a must for a senior position.
- Having 2-3 years experience of team management is a plus for a senior.
- Having a passion for NFT, Crypto is a plus.
- Can work under minimal supervision.
- Ability to multitask.
- Good at time management.
- Ability to understand a player's concerns or situations easily.
- Ability to handle difficult players in a professional and polite manner.
- Good communication skills.
Remuneration Package:
- Working hours: 9:00 ~ 17:00 (5 days per week); Breaking time: 12:00-13:00
- Salary:
Competitive with lucrative add-ons (based on skills and experience)
- Performance review: 2 times/year
- Premium PVI Insurance Package
- Transportation allowance and free parking included.
- Technical seminars and workshops annually.
- Free snack, coffee, tea available.
- Variety of corporate events: weekly tea-break, monthly birthday parties, quarterly team building to New Year party, company trip etc.
- Friendly, open and fast-paced environment where every idea is welcomed.
- Other benefits as per stated in Vietnamese Labor Law
-
Tokyo, Tokyo BLUE BELT TECHNOLOGY CO.,LTD ¥3,000,000 - ¥6,000,000 per yearWe are looking for a Customer Success & Operation who will take end-to-end ownership of our digital product lifecycle while ensuring seamless customer experience and operational excellence.Join the Blue Belt team and dive into the exciting world of cutting-edge creation Collabora ...
-
Data Analysis
3週間前
Tokyo Creative Synergies Group ¥4,000,000 - ¥6,000,000 per yearWe are seeking a highly motivated Data Analysis & Project Support Specialist to support customer analytics and project promotion within the SDV (Software Defined Vehicle) division. · Analyze data from mobile apps, IVI operation logs, and vehicle systems using Python, pandas, and ...
-
Business Analysis
2週間前
Tokyo, Japan AheadGroup ¥4,000,000 - ¥8,000,000 per yearThe Producer will be responsible for service requirement definition, service management, and service delivery. In addition to project management of development projects and coordination with internal and external stakeholders, the Producer will be responsible for service requirem ...
-
Tokyo Oracle Japan 日本オラクルCloud Support Engineer provides exceptional customer support tailored to enterprise clients in Japan, troubleshooting complex technical issues across Cloud, IaaS, PaaS, and Database services. · Provide customer support and troubleshoot technical issues related to OCI services. · ...
-
Tokyo NEXUS CORPORATION ¥3,000,000 - ¥6,000,000 per yearAutomation Junior Consultant will build and deploy automation workflows using RPA tools and develop Excel VBA macros and advanced formulas for data processing and reporting. · Automation Development: Build and deploy automation workflows using RPA tools (UiPath, Blue Prism, Autom ...
-
Project Coordinator
2ヶ月前
Greater Tokyo Area Koeeru Inc.We're seeking a bilingual Project Coordinator to join our Japan Market Team. You'll manage research and customer experience projects for Japanese clients, working across languages and teams. · ...
-
Tokyo, Japan Hitachi Digital Services ¥8 - ¥12 per yearWe're looking for a Japanese Speaking Project Manager who can navigate complex project requirements and occasional travel to Japan. · Adaptable team player with excellent communication skills in Japanese. · ...
-
Tokyo NEXUS CORPORATION ¥6,000,000 - ¥12,000,000 per yearDesign and govern IT infrastructure solutions across on-premise, hybrid, and public cloud environments, ensuring scalability, security, and compliance. · Architecture design and governance for compute, storage, and network · Cloud and hybrid solution architecture (AWS, Azure, GCP ...
-
Product Manager
2ヶ月前
Tokyo Computer Futures ¥8,000,000 - ¥12,000,000 per yearAs part of our strategy to advance digital twin technologies, we are accelerating the growth of our 3D data business. We are seeking a Product Manager to lead the development and market expansion of core SaaS products. · Define strategy and roadmap for SaaS product launch and gro ...
-
Tokyo Xsolla ¥6,000,000 - ¥12,000,000 per yearWe are looking for a talented Product Owner who is deeply immersed in the Japanese market who is capable of adapting and localizing global solutions to the expectations of Japanese players and studios, who can lead discovery with Japanese partners (AAA, midcore, and hypercasual), ...
-
TOKYO, Japan Oracle ¥4,000,000 - ¥6,000,000 per yearOracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, custome ...
-
Tour Experience
1ヶ月前
Greater Tokyo Area Japan Awaits ¥1,500,000 - ¥2,500,000 per yearJapan Awaits is seeking a motivated and detail-oriented Tour Experience & Operations Coordinator to support our growing inbound tourism operations. · Support the coordination of tour guides for inbound tourism experiences. · Communicate with Japanese business partners to make and ...
-
Tokyo Berlitz Corporation Remote job¥300,000 - ¥600,000 per yearTechnical Support Specialist handles day-to-day Live Online operations and assures maximum satisfaction of our internal and external clients by managing their expectations in order to achieve the objective of creating long-lasting, loyal customers. · ...
-
Tokyo Robert Half ¥8,000,000 - ¥12,500,000 per yearWe are expanding our technical support team as the number of customers have increased. As a Technical Support Engineer, you will be responsible for resolving technical issues with PLM software solutions, leading upgrade projects for customers and partners, and training and mentor ...
-
TOKYO, Japan Oracle ¥2,500,000 - ¥6,000,000 per yearOracle Cloud Infrastructure (OCI) is building the next generation IaaS cloud service along with providing a world class cloud support experience. We are building a team of energetic, customer-focused service operations engineers to blending system admin, incident command, custome ...
-
Tokyo, Tokyo PEOPLE MAKE PLACES LIMITED ¥480,000 - ¥960,000 per yearWe are recruiting an Operations Manager to oversee live trips and support our customers while they are traveling in Japan. The role requires fluency in speaking, reading and writing both English and Japanese. · To ensure the trip goes according to plan, while also adapting the it ...
-
Tokyo, Tokyo Capgemini ¥4,000,000 - ¥8,000,000 per yearThe Automation Consultant will design, implement, and optimize automation solutions across IT and business processes. · Build and deploy automation workflows using RPA tools (UiPath, Blue Prism, Automation Anywhere). · Develop and maintain Excel VBA macros and advanced formulas f ...
-
Tokyo, Tokyo Preferable - Crafting Careers ¥5,000,000 - ¥10,000,000 per yearWe are seeking an SAP FICO Functional Consultant to join a dynamic team and lead the finance and controlling workstream. The successful candidate will play a key role in implementing SAP HANA functionalities, with a focus on AR, AP, FCSM, and Vistex. · 5+ years of extensive exper ...
-
Project Manager
2ヶ月前
Tokyo United World IncThis position plays a crucial role in supervising partner companies and members across different locations. You will use English on a daily basis to communicate client requests and manage the team for operational efficiency. · Client meetings and negotiations · Assisting Project ...
-
Tokyo Japan Awaits ¥400,000 - ¥800,000 per yearWe are seeking a Product Development Specialist to help plan, design, and manage Japan Awaits' travel products and experiences across Japan. · Plan, design, and manage travel products such as tours, experiences and itineraries · Research destinations, vendors, and new opportuniti ...
-
Tokyo Shangri-La Group ¥4,000,000 - ¥6,000,000 per yearShangri-La Kyoto Nijojo is seeking a contract employee to take charge of pre-opening preparations, including handover of the building and overseeing the hard aspects of the hotel, in close coordination with our headquarters. · Coordination between the construction site and the he ...