東京都 港区 西新橋, ビットトレード株式会社

仕事内容:

現在会社が力を入れているCX推進戦略の中心として、活躍出来ます。

【業務内容】

・お客様からのメールや電話でのお問い合わせ対応業務

・アカウント管理、取引処理、セキュリティ関連のトラブルシューティング

・管理システムやお客様対応業務の改善対応

・入出金依頼の内容確認、処理

・暗号資産取引に関する技術的サポート(他部門と連携し解決をサポート)

・新規のFAQ作成、既存FAQ修正

・その他上記に付随する業務

*原則リモート勤務不可の旨、あらかじめご了承ください。

アピールポイント:

私たちは、暗号資産取引における次世代のユーザー体験を提供することを目指している企業です。

急成長する暗号資産業界の最前線で、私たちと共に成長していけるカスタマーサポート(CS)メンバーを募集しています。

求める人材:

■必須スキル・経験

・平日週3日以上勤務できる方(曜日・10:00‐19:00の間で時間帯は応相談)

・カスタマーサポート業務経験

・一般レベルのMicrosoft Officeスキル(Wordの文章の作成、Excelでの関数を使用したシートの作成・管理、PowerPointでのマニュアルの作成)

■歓迎スキル・経験

・金融カスタマーサポートまたはコールセンターの経験(1年以上)

・暗号資産やブロックチェーン技術に関する基本的な知識

・課題解決能力および柔軟な対応力

・チームワークを大切にできる方

・基本的なPCスキル(Word、Excel、チャットツール)

勤務時間・曜日:

平日(月~金)週3日から

1日あたりの実働時間:5時間~8時間

(10:00~19:00の間で時間帯は希望により応相談)

例:

・10時00分~19時00分(フルタイムの場合)

実働時間:8時間/日・休憩60分

・11時00分~17時00分

実働時間:5時間15分/日・休憩45分

休暇・休日:

勤務日以外の日

勤務地:

オフィスフロア内全面禁煙(ビル内喫煙可能場所あり)

アクセス:

都営三田線 内幸町駅(A4b出口)直結

東京メトロ 千代田線・日比谷線 霞が関駅 地下道で直結

東京メトロ 銀座線 虎ノ門駅(10番出口)徒歩3分

JR 各線 新橋駅 徒歩7分

給与:

・交通費別途支給

その他:

雇用形態: アルバイト・パート

給与・報酬: 1,500円 - 1,800円 時給

通勤の可否:

  • 東京都 港区 西新橋 (必須)

職歴:

  • カスタマーサポート: 1年 (必須)


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