Travel Experience Designer (Inbound Travel)
Employment Type / 雇用形態:
Full-time
Location / 勤務地:
Tokyo (Hybrid with Remote Flexibility)
About the Company / 会社について
Founded in 2016, Japan Awaits is a fast-growing inbound travel company that designs and delivers custom tours, cultural experiences, and unique itineraries for international visitors. Our mission is to showcase Japan's culture and hospitality through expert guides, trusted partners, and thoughtfully crafted travel products.
About the Role / 役割について
We are seeking a Travel Experience Designer to support the planning, coordination, and ongoing enhancement of Japan travel experiences for international visitors. This role focuses on developing and refining tours and itineraries that are not only operationally sound, but also aligned with traveler interests, market trends, and customer expectations.
In this position, you will work closely with internal teams, guides, and local partners to translate traveler needs and business goals into well-designed, high-quality experiences. The ideal candidate is detail-oriented, understands inbound tourism, and can apply customer, branding, or marketing insight to improve how travel products are structured, positioned, and delivered. Familiarity with Japanese culture, hospitality, and business practices is highly valued.
Key Responsibilities / 職務上の責任
- Research destinations and design new tours and cultural experiences for international travelers
- Enhance and update existing travel products based on guest feedback, booking performance, and market trends
- Assist with the rollout of new travel products through internal coordination and clear documentation
- Incorporate marketing and customer insights into tour planning, including audience needs, positioning, and seasonal demand
- Review customer behavior and performance data to inform ongoing improvements and future experience development
Requirements / 求める人材
- Advanced-level Japanese (JLPT N2 or equivalent) and fluent English
- 3 – 5 years in roles such as research and development, product design, project management, business development, tour coordination, event planning, operations, or hospitality/travel management in Japan
- Background in hospitality, tourism, or travel strongly preferred
- Experience designing tours, itineraries, or guest experiences is highly desirable
Skills & Mindset:
- Strong communication, copywriting, and organizational skills, with a high level of attention to detail
- Ability to manage multiple projects simultaneously in a fast-paced environment
- High cultural awareness and adaptability
- Proactive, growth-oriented, and solution-focused
Tools & Systems:
- Proficiency with Google Workspace, Excel, and CRM systems
Job type and compensation / 職種と給与:
- Full-time role based in Tokyo/Yokohama (hybrid: office, remote, site visits)
- Competitive salary (based on experience) + annual performance bonus
- Health insurance and pension coverage
- Transportation allowance + company-provided lunch when in office
- Opportunities to join cultural and tourism-related events
, or a related field preferred.
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