Creates and completes travel arrangements (car, hotel, air, rail) for moderately complex accounts
Ensures reservations are built according to client standards and preferences
Acts as a trusted advisor by offering informed and insightful recommendations which provide the best traveler experience in each situation
Resolves moderately complex problems with potentially non-standard and multi destinations, ticket exchanges and complex fares
Escalates more complex problems to more experienced staff
Assignments include both routine and non-routine work
Other Duties
May perform other duties as back up to understaffed areas of department as assigned
May be required to assist with department related projects and implementations (clean-up, startup, closeout, etc.)
Qualifications
Qualifications:
Experience & Education
Education
High school diploma or country equivalent
Experience
2+ years industry experience
Travel counselor experience preferred
Languages
English fluent – written and spoken
2nd language a plus
Knowledge, Skills and Abilities (KSAs)
Detail-oriented to ensure high level of accuracy
Basic MS Office
Capable of working with minimal supervision
Good travel industry knowledge
Skilled in GDS; Sabre preferred
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