Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

At Kyndryl, we design, build, and operate systems that support everyday life.
In large-scale projects, you will apply IT Service Management practices to ensure systems run smoothly and engage in activities that maintain and improve quality.

As a Distributed Infrastructure Team (Server Team) Leader, you will:

• Understand the customer's current operations and systems.

• Create handover plans, manage team progress, and provide direction for deliverables.

• Develop and manage quality control plans.

• Organize and lead various meetings, and oversee reporting.

• During the operations phase, act as a system management lead, controlling routine operations and incident response (including serving as a bridge with offshore teams in India).

Key Responsibilities

• Take over BAU (Business-As-Usual) tasks under the leader's guidance and execute them after handover.

• Develop transformation plans for each process, coordinate with customers, and carry them out.

• Implement processes focused on change management and problem management.

• Analyze root causes and support recovery when issues occur.

You may work on the anticipated project, an equivalent project, or both concurrently.

Ideal Candidate

• Demonstrates leadership in guiding teams and driving transformation.

• Proactively takes on challenges in new areas.

• Possesses strong communication skills to engage and coordinate across departments.

Work Environment

• A mix of on-site work at customer locations (Tokyo metropolitan area) and remote work from home. The ratio varies depending on project phases or events such as issue resolution.

Why This Role is Attractive

• A critical role in maintaining "quality," which is essential for Kyndryl as a provider of social infrastructure.

• A company that invests in talent development, enabling you to acquire necessary skills while performing your duties.

• Opportunities to collaborate globally, including with colleagues in the U.S. and other countries, allowing you to leverage and enhance your English skills.

Your Future at Kyndryl

At Kyndryl, you'll have plenty of opportunities to earn certifications and qualifications while working on the job. You'll continuously develop your expertise, including advancing as a Cloud Hyperscaler. Many of our Infrastructure Specialists are on a career path toward becoming either an Architect or a Distinguished Engineer, and we offer growth opportunities at every skill level to help you move in either direction.

Who You Are

Required Skills and Experience

• Linux, AIX, Windows, and virtualization technologies such as VMware

• Fluent in Japanese

Preferred Skills and Experience

• PMP (Project Management Professional) certification
  (Training and certification can be obtained after joining the company.)

• ITIL certification
  (Training and certification can be obtained after joining the company.)

• Experience in IT Service Management

• Ability to communicate in English via email and meetings

Being You

Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred

If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.