Organization- Hyatt House Tokyo Shibuya
Summary
フロントオフィスのリーダー(スーパーバイザー職)として
ホテルにおけるゲストサービスとチームメンバーのサポートをおこなっていただきます。
Hyatt House Tokyo Shibuya では、
ゲストサービスとして、特に部署が分かれることなく
ベル、フロント、ゲストリレーション、BAR、Market、プール、ジムなど
幅広くマルチに業務を行っています。
社員もゲストサービスで10名程スタッフがおりますが
開業間もないことや、多くのゲストにお越し頂いていることもあり
より高いお客様のご満足いただくために
あらたな仲間をお迎えすることになりました。
ベ ル 業務:ゲストの手荷物をお預かり、部屋入れ、配送手配など
フロント 業務:OPERAを利用したチェックイン・チェックアウト業務、清算業務
ゲストサービス業務:お部屋からのリクエストに対してのサービスや
外部施設の案内、予約のサポート、TAXIの手配など
BAR・Market 業務:BARでのドリンク提供やMarketの販売業務など
プール・ジム 業務:各施設での管理業務(水温・気温・塩素濃度・備品管理、整頓など)
スタッフも、1月に入社した者ばかりなので、コミュニケーションも取りやすい環境
外国スタッフも5名いますが、日本語でのコミュニケーションでも問題ありません。
今外資系のホテルは、コロナ後のインバウンド需要や、円安の影響もあり
業界的にもいい環境となっています。
特にハイアットは、働くメンバーをHyatt Familyとして
ゲストや従業員関係なく、ホスピタリティ高くお迎えしております。
ホテル毎にオーナーさんは異なるものの、研修や出向、サポートなどホテル同士の
繋がりも強く、顔見知りのメンバーも多くいるのも特徴です。
渋谷のようなセレクテッドな規模感から将来は、もっと大きいフルサービスの
規模感のホテルへのキャリアアップもハイアット内でスムーズに行えるので
業界でのキャリアビジョンを持たれている方にも合うのではないかと思います。
As a front office leader (supervisor), you will be responsible for guest service and supporting team members at the hotel.
At Hyatt House Tokyo Shibuya, guest service is not divided into separate departments, and we handle a wide range of duties, including bellman, front desk, guest relations, bar, market, pool, and gym.
We currently have about 10 staff members working in guest service, but as we have just opened and have many guests, we have decided to welcome new members to help us provide even greater customer satisfaction.
Bell duties: Taking care of guests' luggage, putting them in their rooms, arranging for deliveries, etc.
Front desk duties: Check-in and check-out using OPERA, settlement duties
Guest service duties: Providing services for requests from the rooms, guiding guests to external facilities, supporting reservations, arranging for taxis, etc.
Bar/Market duties: Providing drinks at the bar and sales at the market, etc.
Pool/Gym duties: Management duties at each facility (water temperature, air temperature, chlorine concentration, equipment management, tidying, etc.)
All staff members joined the company in January, so it's an easy environment to communicate with.
There are five foreign staff members, but communication in Japanese is no problem.
Foreign-affiliated hotels are currently in a good environment in the industry, due to inbound demand after COVID-19 and the weak yen.
Hyatt in particular treats its working members as the Hyatt Family and provides high hospitality to guests and employees alike.
Although the owners of each hotel are different, there are strong connections between the hotels through training, secondments, support, etc., and many of the members know each other.
From a selective scale hotel like Shibuya, you can easily move up to a larger, full-service hotel in the future within Hyatt, so I think it's a good fit for people with a career vision in the industry.
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