Shinjuku City PTW Contract

Job Title: Customer Service Representative

We are seeking a highly skilled and passionate individual to support our customer service operations. The successful candidate will be responsible for evaluating, monitoring, and analyzing results, as well as implementing changes to improve the overall customer experience.

The ideal candidate will possess fluent reading and writing skills in English and Traditional Chinese, with business-level proficiency in both languages. Experience in translation and/or localization is a plus. Strong logical thinking, excellent customer service skills, and the ability to understand games from a gamer's perspective are essential.

Key Responsibilities:

  • Evaluate, monitor, and analyze customer service results to identify areas for improvement.
  • Perform language translation and proofreading where necessary.
  • Respond to customer inquiries via chat and email, including password resets and other issues.

Requirements:

  • Fluent reading and writing skills in English.
  • Fluent reading and writing skills in Traditional Chinese.
  • Business level reading and writing skills in Traditional Chinese.
  • Experience in translation and/or localization.
  • Possess strong logical thinking and analytical skills.
  • Deliver excellent customer service via email and chat.
  • Understand games from a gamer's perspective.

Benefits:

  • Collaborate with people creating innovative interactive entertainment.
  • Dynamic and entrepreneurial culture.
  • Video games focused environment.
  • Contract Employee with a trial period of 3 months.

Salary: $40,000 - $60,000 per year

About Us: PTW is a global games services company providing technical and creative services to top developers and studios worldwide. With over 40 studios in 16 countries, we offer industry-leading services, including art production, game development, quality assurance, and more.



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