Company Overview

At Intuitive, we unite around a shared mission and purpose. We believe minimally invasive therapies enrich life, and our innovative technologies expand the capabilities of medical professionals to deliver care without constraints.

We are pioneers in robotic-assisted surgery and market leaders, dedicated to fostering inclusive and diverse teams that drive innovation and change. For over 25 years, we have collaborated with hospitals and healthcare teams worldwide to address some of healthcare's most challenging problems and push the boundaries of what is possible.

Intuitive is powered by exceptional talent from diverse backgrounds. We believe great ideas come from anywhere and strive to cultivate an inclusive culture rooted in diversity and respect for different perspectives. We empower team members to be their authentic selves and perform at their best.

A passionate group of people who want to make a difference drives our culture. Our team members value integrity, possess high learning agility, and are driven to achieve results. They bring diverse real-world experiences that enable us to innovate and stay ahead. We actively invest in our team members' long-term growth and development, enabling them to continue advancing our mission and realizing their full potential.

Job Description

Job Summary:

• This role focuses on providing comprehensive support for Salesforce applications, including CPQ, SF360, and related apps primarily for Japan office. Responsibilities include process design, systems analysis, creating user stories, functional specifications, monitoring production, resolving issues, conducting testing, and ongoing support after implementation. Additionally, you may be involved in new development projects and minor enhancements for these applications.
• You will work with stakeholders to define business systems requirements for enhancements, new technology implementations, and lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects. You will also set user expectations in terms of delivery dates and scope.

Responsibilities:

• Work with stakeholders to define business systems requirements for enhancements, new technology implementations, and lead cross-functional meetings as part of requirements gathering, driving projects, or providing status updates on various projects. Also set user expectations in terms of delivery dates & scope.
• Analyze business scenarios and design solutions by collaborating with other IT team members in Japan, Taiwan, India, South Korea, Europe, US, local service providers to design and implement solutions that meet the emerging needs of Japan (Primary), South Korea, Taiwan, India business.
• Facilitate change management and transition to future state working with various stakeholders.
• Organize and Deliver IT Business Application Support for existing issues and newly delivered enhancements/projects in Salesforce and related supply chain applications like MD-Net etc.
• Write User stories, Blueprint documents, functional specification documents, Test scripts and other documents required for development and other efforts. Train users on new modified system configuration as it affects business processes.
• Assist the local service providers, offshore development team for the system unit tests, system integration tests; assist the users for the user acceptance tests (UAT) if necessary.

Requirements

General

• Quick learning abilities, team player mind, self-motivated orientation.
• Capabilities to work independently and self-directed with appropriate reporting.
• Flexibility and ability to complete projects outside normal daily duties as needed.
• Strong ability to identify, determine and document customer requirements.
• Able to travel oversees to support local office needs.
• Flexibility in adopting to new technologies.
• Administer and configure Salesforce to meet business requirements.
• Develop and maintain custom objects, fields, formulas, validation rules, workflows, and process builder.
• Create and maintain reports and dashboards to provide insights into business performance.
• Collaborate with stakeholders to gather requirements and provide solutions to meet their needs.
• Provide training and support to end-users on Salesforce functionality.
• Stay up to date with Salesforce releases and new features to provide recommendations for process improvements.
• Participate in cross-functional projects to integrate Salesforce with other systems.
• Strong understanding of Salesforce data model, security model, and sharing rule.
• Skills
• Strong organizational skills.
• Strong verbal and written communication skills to support local office needs.

Experience

Required

• Minimum 5 + Years of Experience in supporting & administrating Salesforce administration and configuration.
• Knowledge and general understanding of Commercial & Customer service support operations, Order to cash, service contracts.
• General understanding in document control for medical device company and able to communicate with local IT service providers, offshore Team.
• Experience in Fit& Gap analysis, Blueprinting, writing user stories, Functional Specification, Test scenarios & Test cases.
• Familiarity with Software Development Lifecycle (SDLC) processes

Desired

• Experience in Service now, Track wise, Coupa, EDI applications, Salesforce CPQ, Workday, Coupa.
• Experience in Supporting Business users in a Class III & IV medical device company.

Language Skills

• Mandatory: English-Business Level, Japanese – Native or Business Level.
• Optional: Korean, Chinese

Qualifications:

• Minimum of a bachelor's degree or equivalent qualification.
• Salesforce Administrator certification Advanced Administrator, Sales Cloud Consultant, or Service Cloud Consultant are a plus.

Working Conditions:

• Onsite, In Japan office Headquarters.

Additional Information

We prohibit all forms of discrimination and harassment against qualified applicants and employees, regardless of retired military status, disability, genetic information, or any protected status under federal, state, or local law.

We consider qualified applicants with arrest and conviction records consistent with applicable law.

Shift: Day
Travel: None