Cybereason Technical Consultant Job Description

Cybereason's mission is to protect all endpoints, delivering unparalleled prevention, detection, investigation, and response.

Our cyber-defence solutions combine machine learning and AI to analyze threats, connecting huge volumes of data to reveal cyber-attacks and shut them down.

We are constantly evolving and expanding our team with daring individuals who never give up.

Job Title: Technical Consultant

You will ensure that new deployments, the experience, and adoption of Cybereason is both frictionless and delivers the most value possible.

Key Responsibilities:

• Proven record building long-lasting customer partnerships.
• Program management during the on-boarding and deployment business.
• Configuration of the Cybereason platform in alignment with business requirements.
• Assistance with connecting sensors to Cybereason servers.
• Technical troubleshooting and smooth escalation/coordination between Support/DevOps/R&D during deployment phase.
• Product training, security training and consultation.
• Regularly scheduled touch-points for the duration of the deployment lifecycle.
• Technical proficiency in computer networking, protocols and operating systems.
• Managed the onboarding project milestone, schedule and tasks.

Requirements:

• Three or more years of customer-facing experience and more than six years of technical related job function (i.e. Technical Support or Sales Engineer)
• Network technologies (Firewalls, routers and switches) and protocols (TCP/IP, DNS, LDAP etc)
• Operating System knowledge (Windows, Linux and Mac)
• Experience managing critical systems and system development
• Extremely well-organized, with strong coordination skill and analytical with an ability to work well under pressure
• Ability to work in a fast-paced, results-oriented culture
• Excellent interpersonal skills and ability to manage relationships at all levels of the company
• Creative thinker with the ability to troubleshoot issues quickly and effectively
• Strong Team player as well as a proactive individual contributor
• Excellent written and verbal communication ability, including presentation skills
• Fluency in Japanese and a strong preference for those with English language skills as well.
• Ideal professionals will be currently based and authorized to work in Japan.

About Working at Cybereason Japan:

Our Tokyo and Osaka offices are open, highly supportive and fun environments. We provide flexible work-life management policies, plenty of food and drinks, paid-leave for supporting your family and health, 401k, fun monthly events such as Premium Fridays and