Responsibilities:
- Transaction Monitoring: Monitor and audit transactions against customer experience expectations.
- Ensure transaction monitoring goals are met.
- Ensure work outputs comply with client quality transaction monitoring guidelines.
- Ensure data integrity by maintaining accuracy and reviewing data inputs.
- QA Scrubbing and Root Cause Analysis: Review and analyze data to identify areas for improving customer experience and prevent fraud.
- Perform deep dives of relevant data when necessary.
- Calibration: Calibrate with internal and external counterparts to ensure customer experience expectations are adhered to.
Requirements:
- Minimum 1 year experience in a high functioning quality organization within a contact center industry.
- Native level Japanese and business-level English communication skills.
Benefits:
- Social insurance
- Overtime pay
- Transportation allowance
- Remote work allowance
- Health check-ups
- Influenza prevention assistance
- Employee assistance program
- Employee stock ownership plan
- Referral program
- Language programs
- Company events
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