Job Description

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering Business Analyst with the resources to solve critical problems for the future of our business, which is why we need you.

Job Summary:

• Aggregate customer/business (mainly insurance business department/ sales department) and all stakeholders' requirements, and propose/develop high-quality solutions.
• Participate in various projects (product development projects, business improvement projects, DX-related projects) as a lead BA (requirement analysis, testing, etc.)
• Perform the above duties not only in Japan but also in joint projects with countries in Asia.

Job Content:

• Propose solutions that effectively meet business requirements and are in line with business strategies.
• Analyze business needs, create business requirements, and create/test user-centric test plans.
• Build and maintain relationships with business and IS stakeholders, host report meetings, and provide regular reports.
• Lead staff to achieve high team performance and implement actions to improve team strength with the manager.

Experience:

• At least 3 years of experience in jobs related to omnichannel/business improvement, and experience as a business analyst in the life insurance industry.
• Experience in leading business analysts and leading projects.
• Desirable: experience in the life insurance industry, basic knowledge of business operations.
• Desirable: experience working in a multicultural environment.

Skills and Abilities:

• Leadership, diplomacy, and motivation skills to support cross-functional teams and lead teams.
• Excellent communication skills (verbal, written, presentation).
• High problem-solving and decision-making skills.
• Desire for continuous improvement and customer-centric thinking.
• Business-level English language skills (written and spoken).
• Native-level Japanese language skills.
• Understanding of system development processes (especially Agile model).
• Knowledge of insurance products and insurance industry laws.

Other Qualifications (Public Qualifications, etc.):

• Desirable: business analyst-related qualifications.
• Desirable: insurance-related qualifications (life insurance lectures or life insurance university).

Remote Work Policy:

Hybrid. Depending on the situation, on-site work may be required. Follow company guidelines.

Overtime:

Estimated 20-40 hours per month.

Salary:

Competitive salary and benefits package, considering experience and ability.

Transportation Allowance:

According to company regulations.

Variable Bonus:

Once a year, based on individual and company performance.

Working Hours:

9:00-17:00 (7 hours of actual work. Flexible work hours available).

Welfare and Benefits:

Comprehensive social insurance (health insurance, pension insurance, employment insurance, industrial accident insurance), Benefit One, various training systems (including English and Japanese language training), childcare/elderly care leave system, babysitter support system, wiwiw system (support system for returning to work after childcare leave), retirement benefit system.

Holidays and Leave:

Complete bi-weekly holiday system (Sat-Sun), national holidays, year-end and New Year holidays, paid leave, special consecutive leave, anniversary leave, etc.

Workplace:

Initial Tai Head Office
163-1430 Tokyo, Shinjuku-ku, Nishi-Shinjuku 3-20-2, Tokyo Opera City Tower 30F

What motivates you?

• You obsess about customers, listen, engage, and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity, and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

Our Commitment:

• Values-first culture. We lead with our Values every day and bring them to life together.
• Boundless opportunity. We create opportunities to learn and grow at every stage of your career.
• Continuous innovation. We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity, and Inclusion. We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship. We build a business that benefits all stakeholders and has a positive social and environmental impact.

Learn more about opportunities with us at jobs.manulife.com

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups, and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as 'MFC' on the Toronto, New York, and the Philippine stock exchanges, and under '945' in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/JohnHancock, we embrace our diversity. We strive to attract, develop, and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement, and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, color, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact https://www.manulife.com/.