Team Leader are a pivotal layer of management in Fleet Operations, responsible for ensuring daily operations are conducted with the highest levels of safety and efficiency.
They play a crucial role in fostering an inclusive working environment where Vehicle Safety Operators / Test Drivers feel their ideas are valued and can voice safety concerns without fear.
This role is vital, and candidates must possess exceptional skills and qualifications.As a Team Lead, you will be responsible for managing a team of Vehicle Safety Operators / Test Drivers to ensure that they are trained, motivated, and performing their roles safely and achieving operational hours
Leadership and Supervision:
Lead a team of Vehicle Safety Operators / Test Drivers during a shift, providing guidance, support, and direction to ensure tasks are completed efficiently and effectively.
Operational Management:
Oversee the day-to-day operations within the shift, ensuring they meet the company's standards and goals. This includes managing work schedules, assigning tasks, and monitoring performance.
Performance management:
Line manages a group of Vehicle Safety Operators / Test Drivers who will operate across a rostered shift pattern, ensuring that you have face-to-face, documented contact with each member at least on a monthly basis.
Safety and Compliance:
Ensure all operations comply with company policies and legal regulations. Promote a safe work environment by enforcing safety protocols.
Quality Control:
Monitor the quality of on-road testing during a shift to ensure they meet the required standards. Address any issues or discrepancies and highlight them to the Quality Assurance team.
Problem Solving:
Identify operational problems and challenges. Develop and implement practical solutions to overcome these issues, ensuring minimal disruption to the operations.
Communication:
Serve as the primary point of contact for the operations team during the shift. Communicate effectively with team members, management, and other departments to ensure a cohesive operation.
Reporting and Documentation:
Prepare and submit reports on shift activities, including performance metrics, incident reports, and any deviations from the standard operating procedures.
Incident Management:
Provide the initial point of contact for an on-road incident and initial 'Operations Officer' as per the company Major Incident Management Plan.
Training and Development:
Coordinate individual and collective training and development events with the Quality Assurance team.
Continuous Improvement:
Continuously seek ways to improve operational efficiency and effectiveness. Implement process improvements and best practices.
About you
In order to set you up for success as a Team Lead at TaskUs Outsourcing Japan, we're looking for the following skills and experience.
EssentialYou remain calm and controlled in a pressured environment
You take on board feedback and learn from your mistakes, employing a growth mindset to the way you develop yourself
You enjoy working with people, thriving in a team environment
You know how to manage your wellbeing including fatigue, stress and have personal, proven strategies to do this
Proven experience as a team coordinator or similar role.
Strong leadership and communication skills in a 1:1 capacity, downwards to your team, and upwards and laterally with your other stakeholders
Ability to work under pressure and manage multiple priorities.
Excellent problem-solving skills and attention to detail.
Proficiency in Google Workspace or Microsoft Office suite
Available to work full-time on-site based out of our Shin-Yokohama and surrounding area Operations Centre, across a rostered shift pattern encompassing evenings and weekends
Full clean Japan driving licence
At least 2 years' driving experience mainly in Japan
No blameworthy insurance claims in the past three years
Strong driving skills and knowledge and willingness to continue developing
All applications are required to disclose any second job as part of the application process
All applicants will be subject to a health check (before/after) the offer and should disclose any conditions that may affect their ability to safely operate a vehicle
Employment is contingent upon passing random drug and alcohol testing, in accordance with our Drugs & Alcohol policy.
Shift Pattern - Schedule issued 4 weeks in advance.
Monday to Sunday - 40 hours per week/weekend (must be able to work weekends)
06:30-15:30
14:30-23:30
This role is based onsite at our office at Shin-Yokohama.
If you are passionate about self-driving cars and think you have what it takes to make a positive impact on the world, we encourage you to apply.
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