Senior Manager, Talent Delivery Programs

2ヶ月前

Tokyo Rocket Now
Our mission is to deliver a 'wow experience' to customers.

Rocket Now launched a delivery platform with no delivery fees or service charges to ease the burden on customers who use food delivery services.

Rocket Now is deeply committed to pioneering the future of Japan's delivery market. We aim to fundamentally transform the food delivery industry by building truly customer-first services. Employees at Rocket Now have opportunities to lead innovation and take initiative with agility and boldness to deliver results. If you are passionate about creating exceptional customer experiences and building scalable talent programs, join Rocket Now today

.
Role Overvi

ewWe are seeking a Senior Manager, Talent Delivery Programs to design, execute, and optimize scalable programs that support Rocket Now's rapid growth and workforce plan.

This role focuses on programmatic recruitment, vendor management, and data-driven process improvements to ensure operational excellence in talent acquisition and workforce planning at scale.

You will partner with business leaders and recruiting teams to build and execute frameworks that enable scaled growth while maintaining quality, compliance, and efficienc

y.
What You Will
Do

  • Design and lead programs to scale frontline and operational hiring across Japan, ensuring scalability and alignment with business expansi
on.

  • Develop and manage vendor partnerships (staffing agencies, recruitment platforms) to optimize cost, quality, and speed of delive
ry.

  • Implement data-driven processes to monitor funnel metrics, hiring velocity, and vendor performance; use insights to drive continuous improveme
nt.

  • Own recruitment technology and tools strategy that will drive performance, ensuring effective use of ATS, AI technology, dashboards, and analytics for decision-maki
ng.

  • Create governance frameworks for compliance, vendor accountability, and process standardization across locatio
ns.

  • Collaborate with business leaders to forecast hiring needs and translate them into actionable plans that deliver consistent workforce pla
ns.

  • Lead cross-functional initiatives to improve candidate experience, reduce time-to-hire, and enhance operational efficien
cy.

  • Manage a small team or matrix resources focused on program execution and vendor coordinati
on.
Basic Qualificat
ions

  • 7+ years of experience in workforce program management, vendor management, or recruiting in fast-paced industries (logistics, retail, delivery platforms, staffi
ng).

  • Proven ability to design and scale programs, including vendor strategy, process optimization, and adoption of technology that drives enablem
ent.

  • Strong data orientation, with hands-on experience using platforms, ideally recruitment dashboards, and analytics to drive performa
nce.

  • Experience managing vendor relationships, including negotiation, performance tracking, and compliance oversi
ght.

  • Demonstrated ability to partner with business leaders to forecast hiring needs and align program strategies with growth objecti
ves.

  • Deep understanding of Japan's labor market, compliance requirements, and cultural hiring practi
ces.

  • Fluency in Japanese and business-level English for cross-regional collaborat
ion.

  • Comfortable operating in a high-growth, ambiguous environment, with a bias for action and continuous improvem
ent.
Recruitment Process and O
thersRecruitment Pr
ocessApplication Review - Phone Interview - Onsite (or Virtual Onsite) Interview –
OfferThe exact nature of the recruitment process may vary according to the specific job and may be changed due to scheduling or other circumsta
nces.
Interview schedules and the results will be informed to the applicant via the e-mail address submitted at the application s

tage.
Details to Co
nsiderThis job posting may be closed prior to the stated end date for application if all openings are f
illed.
Coupang has the right to rescind an offer of employment if a candidate is found to have submitted false information as part of the application pr
ocess.
Those eligible for employment protection (recipients of veteran's benefits, the disabled, etc.) may receive preferential treatment for employment in accordance with applicable
laws.

Job titles and responsibilities may be subject to change depending on the candidate's overall experience and/or the necessity of business, etc.

at the time of joining Coupang and/or after joining Coupang. The job title/duties and responsibilities after such change shall not be subject to any special restriction. The job titles and responsibilities at the time of joining Coupang will be communicated to the candidate at the appropriate time before the
offer.
Details will be provided separately after receiving your application by email and/or during the job inte

rview.
Equal Opport

unitiesCP One Japan/Rocket Now is an Equal Opportunity Employer committed to fair and inclusive hiring practices in accordance with Japanese labor laws.

We welcome applications from all qualified individuals and ensure that employment decisions are made without discrimination based on unreasonable grounds, including the following g

rounds:
Labor

Union Membership:
Employment is not conditioned on membership or non-membership in any labor union. We respect the rights of individuals to freely associate, as protected under the Labor Uni
on Act

Gender:
We do not discriminate based on sex or gender in recruitment, hiring, etc., in compliance with the Act on Equal Opportunity and Treatment between Men and Women in Empl
oyment

Age:
We do not set age limits or discriminate based on age in our hiring processes, except where legally justified under the Act on Comprehensively Advancing Labor Measures, and Stabilizing the Employment of Workers, and Enriching Workers' Vocational
Lives

Disability:
We provide equal opportunities to individuals with disabilities and offer reasonable accommodations as required under the Act on the Facilitate the Employment of Persons with Disabi
lities

Fair Hiring Process:
We conduct a fair hiring process that respects the fundamental human rights of all employees. We do not discriminate based on race, nationality, ideology, religion, etc. during the recruitment or hiring p
rocess.
We are committed to fostering a respectful, inclusive, and diverse workplace where all individuals can thrive. Selection for employment is based solely on individual merit, qualifications, and business needs. The personal information you provide when applying will be collected and managed by Coupang in accordance with the following privacy

policy/
Privacy
Notice Your personal information will be collected and managed by Coupang as stated in the Application Privacy Notice located below:

-policy/
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