A:大手外資系IT/BPO企業
※英語必須
【ポジション】
オペレーションマネージャー
※コールセンター
【お仕事内容】
・パフォーマンス管理 (チーム評価, エンゲージメント強化, KPI管理等)
・人材・プロセス管理 (SLA, CSAT, 品質や生産性など)
・採用・人員計画 (人材育成, 人事と連携し、採用要件の計画や開始)
・顧客&ステークホルダー管理 (ビジネスレビュー, アクションプラン策定等)
・業務効率化を通じプロセス改善の実施など
【必須経験】
・日本語ネイティブ, 英語中級程度 (英語でのレポート, 交渉等)
・IT, OS等に関して基礎的な知識がある方 (エンジニア出身じゃなくても可)
・テクニカルサポート又はクライアント対応の実務経験ある方
・チームマネジメントや管理経験 (採用経験含む)\
※上記全て満たしてなくても応募可
※IT知識よりコールセンター経験を重視
【年収】
700〜1200万程 (ご経験・スキル等により決定)
※上記手当等込み
【雇用形態】
正社員
※試用期間有
【勤務地】
大阪市内
【休日】
土日祝休み
【標準勤務時間】
9:00-18:00(休憩60分)
【福利厚生/待遇】
・賞与・昇給有
・有給休暇
・社会保険等完備
・確定拠出年金など
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その際最新の履歴書・職務経歴書・英文レジュメ (お持ちであれば)もご提出をお願い致します。
ご興味がある場合は上記書類に加え、
お電話可能な日時を複数記載頂けますとその際にお電話致します。
Desired Skills and Experience
【必須経験】
・日本語ネイティブ, 英語中級程度 (英語でのレポート, 交渉等)
・IT, OS等に関して基礎的な知識がある方 (エンジニア出身じゃなくても可)
・テクニカルサポート又はクライアント対応の実務経験ある方
・チームマネジメントや管理経験 (採用経験含む)\
※上記全て満たしてなくても応募可
※IT知識よりコールセンター経験を重視
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