Osaka, Osaka Hays

A:大手外資系IT/BPO企業

※英語必須

【ポジション】

オペレーションマネージャー

【お仕事内容】

・パフォーマンス管理 (チーム評価, エンゲージメント強化, KPI管理等)

・人材・プロセス管理 (SLA, CSAT, 品質や生産性など)

・採用・人員計画 (人材育成, 人事と連携し、採用要件の計画や開始)

・顧客&ステークホルダー管理 (ビジネスレビュー, アクションプラン策定等)

・業務効率化を通じプロセス改善の実施など

【必須経験】

・日本語ネイティブ, 英語中級程度 (英語でのレポート, 交渉等)

・IT, OS等に関して基礎的な知識がある方 (エンジニア出身じゃなくても可)

・テクニカルサポート又はクライアント対応の実務経験ある方

・チームマネジメントや管理経験 (採用経験含む)

【年収】

700〜1200万程 (ご経験・スキル等により決定)

※上記手当等込み

【雇用形態】

正社員

※試用期間有

【勤務地】

大阪市内

【休日】

土日祝休み

【標準勤務時間】

9:00-18:00(休憩60分)

【福利厚生/待遇】

・賞与・昇給有

・有給休暇

・社会保険等完備

・確定居室年金など

===================================

※ご興味おありの場合はご返信くださいませ。

その際最新の履歴書・職務経歴書・英文レジュメ (お持ちであれば)もご提出をお願い致します。

Desired Skills and Experience
【必須経験】

・日本語ネイティブ, 英語中級程度 (英語でのレポート, 交渉等)

・IT, OS等に関して基礎的な知識がある方 (エンジニア出身じゃなくても可)

・テクニカルサポート又はクライアント対応の実務経験ある方

・チームマネジメントや管理経験 (採用経験含む)



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