Customer Management Assistant

2週間前

Tokyo British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.

Role Purpose:

  • To provide customer service and support to Adult & Young learners during the course of their studies with the British Council
  • To provide quality back-end support to the British Council Sales & Customer Management Team
  • To act as British Council's ambassador and provide top quality services to all customers meeting all British Council Key Performance Indicators (KPIs) and deliver exceptional level of customer service in order to enable the Council to meet its business targets.

    • Main accountabilities but not limited to the following:

    Customer Management ( 5 0%)

  • Open and close the centre Greet all prospects in a warm, professional manner
  • Handle new customers welcome walk-in and support for their request managing customer's visit for their placement test making a confirmation call to the customers who booked/didn't turn up the placement test
  • Handle existing customers all the incoming calls for their enquires library management and renting books prompt and clear communication about any issues, suggestions complains and feedback from customers to SCM team, Academic team and other relevant staffs
  • Handle customers enquiries via phone
  • Handle centre official e-mails/CRM cases

    • Administration Support (45%)

  • Support course payment & customer document
  • Update attendances and create certificates
  • Clear payments for bank transfer (when it is available)
  • Provide support in researching and analysing customer behaviours and trends
  • Prepare attendance sheets and related documents with class files before new courses start
  • Compile attendance sheets and related documents with class files after courses finish
  • Stock checking / Order materials for teaching and SCM teams
  • Produce student/parent card/pick up and drop off list and card
  • Provide support to events
  • Update & display notices and signs to the good standard
  • Ensure & monitor tidiness of classrooms and public area
  • Create and maintain accurate information for online placement test and consultation services schedule in Salesforce system & daily sales report
  • Update weekly sales report and monthly reconcilliation
  • Check online writing test result and update the result into the daily sales report
  • Input customers information into SMS and CRM

    • Others (5%)

  • To support requests or tasks from staffs and teachers

    • Product Knowledge

    Acquire and maintain an excellent level of product knowledge at all times. Liaison and training via product owners will be a necessary part of this with a proactive approach required at all times. Observation of classes and 'hands on' experience of the products is required.

    Offer Knowledge

    Acquire and maintain an excellent level of pricing, discounting and offer knowledge at all times. Liaison and training via sales and business managers will be required.

    Sales & Marketing Support

    Provide sales support in all sales and marketing events (in or out of the centre) with the purpose of creating awareness and generating leads for the centre

    General duties

  • administrative duties in support of the Teaching Centre Business Support team's operation, as designated by managers
  • attendance at regular professional development, training and skills programmes as required
  • any other duties or project work as assigned by the line manager

    • Systems

    Be proficient in using relevant systems, such as online booking system, Customer Management System, CRM and TCMS to ensure the smooth operation of the Teaching Centre.

    As part of the Teaching Centre Business Support team serving both internal and external customers you will be required to support and assist your colleagues from time to time in tasks that ensure the smooth running of the Teaching Centre operations. These include registering students, participation at in house or off-site promotional events, etc.

    Role specific knowledge and experience:

    Essential

  • Experience in customer service management.
  • Good written and verbal communication skills in English and Japanese

    • Desirable

  • Experience in data analysis
  • Customer oriented mind

    • AJKK) Customer Success – KPI Management, Manager

      1週間前

      Tokyo Asurion フルタイム

      JOB DESCRIPTION アシュリオンは人と最新のテクノロジーを繋げ、人の生活をより快適なものにしたいという思いを持った企業です。 · 日本事業は携帯端末ユーザーに独自の補償プログラムとカスタマーサービスを提供し、どんな機種を利用していても、電話一本、画面のクリックを一つさえすれば、翌日にスマホの交換、データの移管等、簡単な事から専門性の高い事までスムーズに解決まで導きます。 · アシュリオン・ジャパン株式会社は、このビジネスモデルを日本市場向けに最適化して提供しています。 · 仕組みづくりのコンサルティングから実務運用までを統合的なソリューショ ...

    • Sort Center Assistant Manager, Project Management Team

      7日前

      Tokyo Amazon Japan G.K. フルタイム

      アマゾンジャパンは毎年著しい成長を継続しており、高品質な輸送ネットワークが、その成長を支えています。将来の業界の変化及びビジネス拡大を見据え、従来の型に捕らわれない新たな輸送ネットワーク・サービスを構築しており、その輸送ネットワークの要の拠点となるソートセンターの立ち上げ及び運営管理を行う、アシスタントマネージャーを募集します。 · ※ソートセンターとは · Amazonの自社輸送網において、全国にある大規模配送拠点と、お荷物の最終集約地である配送拠点の中継地となる拠点です。お客様への配送スピードを担保しながらより効率的に輸送できるよう、荷物の仕分けを行 ...

    • Customer Manager

      4日前

      Tokyo DOW CHEMICAL JAPAN LIMITED Full time

      At Dow, we believe in putting people first and we're passionate about delivering integrity, respect and safety to our customers, our employees and the planet. · Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do busine ...

    • Customer Success Manager

      4日前

      Tokyo Rakuten Full time

      Description · : About Rakuten · Rakuten Group, a global leader in internet services headquartered in Japan, empowers individuals, businesses, and society through innovative services and technologies. Our Technology division is at the forefront of developing and deploying cutti ...

    • Customer Engagement Manager

      2日前

      Tokyo A2MAC1 Full time

      As a Customer Engagement Manager, you will bring your seasoned experience to work closely with Sales (Key Account Management and New Business Development) to win, manage and grow strategic engagements with OEMs and major Tier 1 suppliers to assist them striving in an internationa ...

    • Customer Experience Manager

      1週間前

      Tokyo Teradata

      Customer Experience Manager · Location: Tokyo, Japan · Requisition Number: · External Description: · What You'll Do · The Customer Experience Specialist is a customer-facing position focused on operational excellence and acting as an assigned service management advisor for thei ...

    • Manager, Customer Success

      1週間前

      Tokyo Datadog

      Manager, Customer Success · Tokyo, Japan · Datadog is scaling our Customer Success team as our product gains more traction in the market. We're looking for a Manager of Customer Success to hire, coach, and manage a team of Customer Success Associates (CSA's). Your team is respon ...

    • Customer Success Manager

      5日前

      Tokyo SS&C Technologies Holdings Full time

      Job Description · SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 27,000+ emplo ...

    • Customer Success Manager

      2日前

      Tokyo Datadog

      Customer Success Manager · Tokyo, Japan · #LI-KO1 · As a Customer Success Manager, you will proactively drive new product attachment and effective strong relationships across our existing customer base through on-boarding, up-selling and cross selling. You'll advocate for the cu ...

    • Customer Success Manager

      4日前

      Tokyo Dennemeyer Full time

      ustomer Success Manager (JAPAN) · What you will do · Cultivate strong business relationships with customers and serve as their trusted advisor throughout their journey with Dennemeyer. · Enhance the overall customer service experience through customer support and care, fostering ...

    • Customer Success Manager

      2日前

      Tokyo AppsFlyer

      Do you believe in personalized service? Do you understand the value of trust, accessibility and the personal touch when it comes to cultivating business relationships? Then you just might be the right candidate for one of our Customer Success Manager positions. This is an opportu ...

    • Customer Success Manager

      7日前

      Tokyo Clarivate Full time

      JOB DESCRIPTION · Job Title: Customer Success Manager · Department: Sales · Customer Segment: Life Science and Healthcare · Reports To: Manager, Solution Consulting · Location: · Job Summary: · In the Life Sciences and Healthcare division, advancing innovation and accelerat ...

    • Customer Success Manager

      4日前

      Tokyo Firework

      Firework is the world's leading unified video commerce platform that empowers its global partners to personalize the customer experience and engagement at scale. Firework bridges the offline and online for a robust omnichannel immersive brand experience cultivating a deeper emoti ...

    • Customer Success Manager

      1週間前

      Tokyo Adobe Full time

      Our Company · Changing the world through digital experiences is what Adobe's all about. We give everyone—from emerging artists to global brands—everything they need to design and deliver exceptional digital experiences We're passionate about empowering people to create beautiful ...

    • Customer Success Manager

      6日前

      Tokyo Siemens K.K. - Industry Software Permanent

      Siemens Digital Industries Software is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are b ...

    • Customer Success Manager

      5日前

      Tokyo Recorded Future

      With 1,000 intelligence professionals, over $300M in sales, and serving over 1,800 clients worldwide, Recorded Future is the world's most advanced, and largest, intelligence company · Customer Success Manager, Intelligence Services · Japanese follows English (英語の後に日本語が続きます) · Wh ...

    • Customer Success Manager

      2日前

      Tokyo Aspen Technology Full time

      The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qua ...

    • Customer Experience Manager

      6日前

      Tokyo Teads

      弊社概要 · 弊社は、 30 か国、 100 以上の異なる国籍の 1,200 名を超える従業員を抱えるグローバルな アドテック 企業です。 · 最大手のテクノロジー企業と競合しています。 · InRead ビデオの開発者です。 · 最大手のメディア代理店やブランドと提携しています。 · プレミアムパブリッシャーとのグローバルなパートナーシップを結んでいます。 · 職務内容(期待される役割): · Teads は、東京に拠点を置き、広告キャンペーンの設定、最適化、パフォーマンス、および全般的な管理を担当するチームの一員として、細かいことにも気 ...

    • Customer Support Manager

      4日前

      Tokyo Asana

      | · | · Customer Support Manager · Tokyo The global Customer Support team at Asana provides thorough troubleshooting and customer care with heart and authenticity. Our general support includes highly technical issues, billing inquiries, bug reports, and how-to walkthroughs. We h ...

    • Marketing & Customer Service Assistant

      5日前

      Shinjuku INS Global

      ABOUT THE COMPANY · Our client is a leading provider of technology scouting, market research, and business intelligence services on emerging technologies with a global presence spanning over 80 countries. Our client assists international organizations in making strategic business ...