- 長きにわたり業界をリードしてきたブランドで顧客体験を創出
- 異なる職種や違うブランドへの異動の機会が豊富
企業情報
世界的に有名なラグジュアリーブランドを展開する外資系企業です。長い歴史と革新性を兼ね備え、ファッション・アクセサリー・レザーグッズなど幅広い製品ラインを持ち、世界中の顧客に最高の体験を提供しています。日本市場においてもデジタルと店舗を融合したサービスを強化し、顧客との長期的な信頼関係構築に注力しています。
職務内容
- 電話・メール・チャット・SNSでの顧客対応(商品、在庫、修理、購入相談など)
- ブランド価値を伝えながら販売活動を実施
- クライアンテリング活動の計画・実行
- 顧客との信頼関係構築、ロイヤルティ向上
理想の人材
- カスタマーサービスまたはリテール業界の接客や販売の経験
- Luxury業界に関する知識や興味
- 高いコミュニケーション能力
- 顧客志向のアプローチ
- チームでの協調性と柔軟性
- 基本的なPC操作スキル
What's On Offer
- 年間休日約120日(土日祝含むシフト制)
- 実働7時間+休憩75分、週5日勤務
- ハイブリッド勤務(週最大1日在宅可)
- 評価制度:年1回(3月)
- キャリアパス:シニアアドバイザー、マネージャーなど
Contact: Kurumi Nemoto
Quote job ref: JN
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Tokyo Michael Page世界的に有名なラグジュアリーブランドを展開する外資系企業です。長い歴史と革新性を兼ね備え、ファッション・アクセサリー・レザーグッズなど幅広い製品ラインを持ち。日本市場においてもデジタルと店舗を融合したサービスを強化し、顧客との長期的な信頼関係構築に注力しています。 · 電話・メール・チャット・SNSでの顧客対応(商品、在庫、修理、購入相談など) · ブランド価値を伝えながら販売活動を行います · ...
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Tokyo Michael Pageクライアント体験を創出 · 異なる職種や違うブランドへの異動の機会が豊富 · 電話・メール・チャット・SNSでの顧客対応(商品、在庫、修理、購入相談など) · ブランド価値を伝えながら販売活動を実施 · ...
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