Tokyo International SOS
Overall


The JPN-ENG Senior Security Manager, Assistance Japan leads the delivery of security assistance services for Japan-based clients operating globally and inbound clients to Japan.

This role ensures high-quality, consistent, and locally relevant security support aligned with global standards. It involves operational planning, crisis management, and team leadership within the Tokyo Assistance Center.

Essential Job Duties And Responsibilities


Security Assistance Operations:
Provide security risk and crisis management advice and support.
Manage complex security cases, including evacuations and high-risk interventions.
Maintain and strengthen security provider and hotel networks in Japan.
Participate in crisis escalation and on-call rotations; deploy as needed globally.

Information & Analysis:
Support intelligence gathering and localized content development for Japan-based clients.

Sales & Marketing Support:
Act as a subject matter expert in client engagements, training, and consulting.
Identify opportunities for tailored security services and contribute to solution development.

Leadership:
Lead and develop the Security Assistance team.
Set objectives, conduct performance reviews, and foster a culture of collaboration and continuous improvement.
Requirements

10+ years in security or emergency operations, including field experience in challenging environments.
Strong knowledge of security risk management and intelligence processes.
Crisis management and cross-cultural work experience.

Skills

Native/fluent Japanese and excellent English.
Ability to analyze complex security situations and develop actionable plans.
Strong IT proficiency (Microsoft Office Suite).

Education

Degree in security studies, international relations, or related field.

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