Job Description
Business Overview
Rakuten Group provides more than 70 services in a wide range of fields, including e-commerce, travel, digital content, and other Internet services in Japan and overseas, as well as financial services such as credit cards, banking, securities, electronic money, and smartphone app payments, mobile services such as mobile carrier services, and professional sports. By organically linking these services through a membership system centered on Rakuten members, Rakuten has created a unique "Rakuten ecosystem" that is unlike any other.

• Our Businesses Key Figures

Department Overview
Rakuten has expanded its business scale with the shopping mall business "Rakuten Ichiba" and the credit card business "Rakuten Card" as its core operations, achieving 800 billion yen in revenue and 8.8 trillion yen in domestic gross transaction value.

Looking ahead, Rakuten aims to maximize the assets we have cultivated online, such as "Rakuten Members," "Rakuten Points," "Brand Power," and "Member Data," to create a new business model. This vision focuses on establishing a stronger "Rakuten Ecosystem" that encompasses both online and offline aspects of daily life.

This job posting is for a position in the Point Business Development Department, Platform Strategy Supervisory Department, which is part of a corporate organization directly under the COO and Vice President. We are looking for someone to handle back-office operations in this department. However, we are not seeking someone to simply perform back-office tasks. Instead, we are looking for a proactive individual who can contribute to the expansion of Rakuten Group's ecosystem through their work in the department.

The department includes professionals from various fields, such as strategy, sales, marketing, and operation teams. It also provides an environment where you can work closely with the company's management. This position is ideal for individuals who want to leverage their experience in general affairs or secretarial work to expand their career scope and contribute to business development.

The Platform Strategy Supervisory Department is not involved in the operation of specific services. Instead, it focuses on growth strategies and initiatives for the Rakuten Group's ecosystem, primarily through cross-functional marketing efforts.

Corporate Organization: A group of cross-functional departments such as Corporate Planning, President's Office, HR, General Affairs, Accounting, and Legal Affairs.

This role offers the opportunity to develop a broad perspective and build your career by planning and executing initiatives based on the company's overall strategy. Additionally, the Platform Strategy Supervisory Department is the only department within Rakuten Group, Inc. that is involved in such company-wide initiatives. This position is highly recommended for individuals who want to leverage their experience to work on upstream management tasks and contribute to daily operations.

As described above, the Platform Strategy Supervisory Department is the only department in Rakuten Group, Inc. that executes initiatives based on the company's overall strategy. The department's work, which plays a key role in the future of Rakuten and its ecosystem strategy, is diverse and extensive.

From proposing top management strategies for the entire company to formulating specific initiatives based on those strategies, creating innovative and attractive programs and products, and designing operations to ensure customer trust, there are numerous opportunities for individuals to showcase their skills and creativity.

Key Features of the Platform Strategy Supervisory Department

• Discipline as a Professional Team: "5C"

The Platform Strategy Supervisory Department Administration & Organization Section values five key principles as a professional team. By leveraging Rakuten's vast assets, the department aims to make a significant social impact and enhance customer satisfaction. The team fosters a culture of enjoying challenges, even in situations of high uncertainty.

• Challenge to innovate
• Customer-oriented
• Concept-driven
• Cross-functional
• Commitment to results
• Intentionality

The Platform Strategy Supervisory Department Administration & Organization Section seeks success through contributions to society, people, colleagues, and stakeholders. The team aspires to be an organization that continuously enhances the joy of contributing.

We welcome applications from individuals interested in an environment where they can grow through various challenges, experience the joy of working together, and contribute to society. Let's create the future together.

For more information about the department, please visit the recruitment site via the URL below. The site includes interviews with team members and details about daily work, which may be helpful when applying.

Position
Why We Hire
Moving forward, we plan to transfer the department to strengthen collaboration with various businesses. Consequently, we will be hiring new staff.

Position Details
The scope of work for organizational management section

You will support the Director of the Platform Strategy Supervisory Department , a division directly under the COO and Vice President, which is responsible for promoting growth strategies and initiatives for the Rakuten Group's ecosystem as a whole.

Specific Responsibilities Include

• General secretarial duties such as managing the director's schedule, arranging meetings, and organizing business trips
• Preparing meeting materials and organizing data
• Coordinating and negotiating with internal and external stakeholders
• Managing project progress and providing support
• Other general support tasks to ensure the director's work proceeds smoothly

Ideal Candidate Profile

• Someone who can leverage their experience in secretarial work to provide comprehensive support while maintaining a broad perspective on the business as a whole
• Someone who can anticipate the director's needs and respond flexibly and promptly
• Someone with excellent communication skills who can interact smoothly with internal and external stakeholders
• Someone skilled at multitasking, capable of balancing secretarial duties with business assistant tasks

Attractions of the Role

This is a rewarding position that goes beyond secretarial duties to support the business as a whole. Additionally, working in close proximity to the executive team provides an opportunity to learn about the overall business and offers an environment conducive to career advancement.

Work Environment
Expected Assignment
Platform Strategy Supervisory Department

Information About The Assigned Department
The Platform Strategy Department consists of approximately 70 members, with a roughly equal gender ratio and an average age in the early 30s.

More than half of the members are mid-career hires, making this a workplace with a well-established system, environment, and opportunities for mid-career professionals to thrive.

Our department has a proven track record of hiring professionals transitioning from strategic consulting, the IT industry, platform companies, startups, telecommunications companies, and content management companies.

• We offer a flexible work schedule system (with core hours), enabling flexible working arrangements.

Mandatory Qualifications

• Japanese language proficiency at a business level or higher
• At least 3 years of professional work experience
• IT Skills: Practical experience using Microsoft Office (Word, Excel, PowerPoint) at a professional level

In addition to the above, we require experience in at least one of the following:

• Experience in secretarial work (e.g., scheduling, arranging meetings, preparing documents, etc.)
• The ability to understand the overall flow of business and provide support to the department head with a comprehensive perspective

Desired Qualifications

• Strong communication skills to smoothly coordinate and negotiate with internal and external stakeholders
• Experience in business operations or involvement in projects (e.g., project management, sales planning, business promotion, etc.)
• Secretarial experience supporting senior executives (department head level or above) is a plus
• Business-level English proficiency (both spoken and written)
• Experience in project management
• Experience in sales planning or business promotion
• Work experience in a startup or venture company (ability to adapt to a fast-paced environment is required)

Other Information
Additional information on Location
Rakuten Crimson House: Futako-Tamagawa

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