Agent Inhouse Sales and Customer Service TYO

6日前

Tokyo, Japan Cargolux




Task Responsibilities:

  • Ensure the timely answering of customer sales queries, their bookings and follow up:
    - By prioritizing the incoming quotes as per set guidelines
    - By following the set guidelines in terms of price offering in order to win the quote
    - By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux's tools (LEAP)
    - By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
    - By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
    - By promoting Cargolux's value added services
    - By re-directing customers to Cargolux's digital sales channels to increase the awareness and utilization of such channels
    - By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
    - By requoting the customers if certain parameters of the initial quotation have changed
    - By updating all sectors of a booking pre-flight
    - By ensuring the booking is correctly performed, including the applicable Rates, SCC's, Additional Charges etc.
    - By ensuring that bookings, subject to compliance checks are processed prior to departure
    - By pro-actively following up on pending offers





Essential Requirements For The Position:

  • At least one year of sales/customer service experience
  • Knowledge and experience in air cargo/freight forwarding considered a plus
  • Able to handle customers in professional manner
  • Good in written and spoken English
  • Fluency in written and spoken Japanese
  • Proficiency in MS Office (Word, Excel, PowerPoint and Outlook)
  • Have team spirit and commercial drive
  • Be proactive and energetic
  • Good communication and interpersonal skills are essential
  • Willing to work in a fast-paced environment




Working Conditions:

  • It is a full-time position based in Tokyo, Japan
  • Flexible working hours are required including weekends if needed

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