Task Responsibilities:
- Ensure the timely answering of customer sales queries, their bookings and follow up:
- By prioritizing the incoming quotes as per set guidelines
- By following the set guidelines in terms of price offering in order to win the quote
- By swiftly responding to customers ad hoc(spot) requests utilizing the Cargolux's tools (LEAP)
- By offering multiple options on a quote, so that the customers always find a suitable one (price, time)
- By coordinating special cargo with the relevant stakeholders (RM, Global Logistics, …)
- By promoting Cargolux's value added services
- By re-directing customers to Cargolux's digital sales channels to increase the awareness and utilization of such channels
- By assisting customers to confirm the bookings via the digital channels upon potential failure of booking
- By requoting the customers if certain parameters of the initial quotation have changed
- By updating all sectors of a booking pre-flight
- By ensuring the booking is correctly performed, including the applicable Rates, SCC's, Additional Charges etc.
- By ensuring that bookings, subject to compliance checks are processed prior to departure
- By pro-actively following up on pending offers
Essential Requirements For The Position:
- At least one year of sales/customer service experience
- Knowledge and experience in air cargo/freight forwarding considered a plus
- Able to handle customers in professional manner
- Good in written and spoken English
- Fluency in written and spoken Japanese
- Proficiency in MS Office (Word, Excel, PowerPoint and Outlook)
- Have team spirit and commercial drive
- Be proactive and energetic
- Good communication and interpersonal skills are essential
- Willing to work in a fast-paced environment
Working Conditions:
- It is a full-time position based in Tokyo, Japan
- Flexible working hours are required including weekends if needed
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