第一印象は大切です。お客様の思い出に残る体験をスタートさせるため、シームレスなお取引を実現し、地元の優れた見識を提供し、お客様がご自宅のようにくつろげるよう、あらゆるご要望を先回りできるフロントエージェントを募集しています。
主な業務内容
フロントオフィスにおける接客全般
会計処理を含むチェックイン・チェックアウト
ゲスト情報登録、ゲストサービス、コンシェルジュサービス、電話サービスなど
応募資格
学歴不問(ホテル関係の専門学校卒業が望ましい)
コミュニケーション力および問題解決能力のある方
日常会話程度以上の英語および日本語スキル(読み書き、会話)をお持ちの方
基本的なパソコンスキルをお持ちの方
ホテルでの実務経験者 優遇
福利厚生
年間休日120日、有給休暇(10日~)、病気休暇、従業員割引制度、食事手当など、ホテルならではの福利厚生も充実しています。
私たちの使命は、すべての人を歓迎し、違いを認め合い、同僚が全人格を発揮できるような包括的なチームを作ることです。IHGホテルズ&リゾーツは、人種、肌の色、宗教、性別、性的指向、性自認、国籍、退役軍人の地位、障害の有無にかかわらず、応募者と従業員に均等な雇用機会を提供します。当社は、信頼、サポート、受容の文化を推進しています。異なる背景、経験、視点を常に歓迎します;
IHGは、チームメンバー一人ひとりに、帰属意識を高め、成長し、協力的な環境の中で変化をもたらすために必要な余地を与えています。IHGでは、仕事もプライベートも充実させるために、マイウェルビーイングを活用しています。
フレームワーク、私たちはあなたの健康、ライフスタイル、そして職場でのウェルビーイングをサポートすることを約束します;
だから、私たちに加われば、成長し続けるグローバル・ファミリーの一員になれるのです。
First impressions count.
To get our guests' memorable experiences off to an unforgettable start, we're looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day:
Every day is different, but you'll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests' needs to anticipate requests and offer tailored recommendations
- Being our guests' trusted contact – helping with everything from bill issues to restaurant recommendations
What We need from you:
- Communication skills - guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computer skills
What you can expect from us:
We give our people everything they need to succeed.
From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.
We also have amazing Hotel Benefits such as Meal Allowance, 120 Days Off, From 10 Days Sick Leave Paid Annual Leave
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work.
IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.
We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment.
framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.
So, join us and you'll become part of our ever-growing global family.
-
Tokyo IHG Hotels & ResortsWe re looking for a Front Desk Agent who can make transactions feel seamless offer exceptional local insights and anticipate every request to make our guests feel right at home. · Kicking off truly memorable guest experiences with the warmest of welcomes acknowledging IHG Rewards ...
-
Japan IHG $40,000 - $60,000 per yearWe are looking for a Front Desk Agent to make transactions feel seamless and offer exceptional local insights to our guests. · We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to hel ...
-
Tokyo, Tokyo IHG Hotels & ResortsWe are looking for a Front Desk Agent who can make transactions feel seamless and offer exceptional local insights to our guests. · ...
-
Team Leader
3週間前
Tokyo Hyatt House ￥2,400,000 - ￥3,600,000 per year+Job summary · As a front office leader (supervisor), you will be responsible for guest service and supporting team members at the hotel. · +Taking care of guests' luggage · Putting them in their rooms · Arranging for deliveries · ...
-
Duty Manager
4週間前
Tokyo Specialized Group ￥1,200,000 - ￥1,600,000 per yearDuty Manager required by a hotel in central Tokyo to oversee day/night operations ensuring guest service standards are met and hotel assets are protected. · ...
-
Guest Service Agent
1ヶ月前
Tokyo Mandarin Oriental ￥2,190,000 - ￥2,590,000 per year+Mandarin Oriental, · Tokyo is looking for a Guest Service · Agent join our Front Office team. · Are you a master of craft? · Do you thrive in a team that succeeds together, · demonstrating integrity and respect while acting responsibly? · Do you embrace a growth mindset? · Greet ...
-
Tokyo Shangri-La Group ￥2,200,000 - ￥4,400,000 per year+ Assist the Reservations Manager in overseeing the day-to-day operations of the Reservations team. · + Handle individual and group reservations efficiently and accurately, ensuring that all guest requests are fulfilled. · + Monitor room inventory and rate management in coordinat ...
-
Tokyo Shangri-La Group ￥600,000 - ￥1,200,000 per yearJoin Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience as a Housekeeping Supervisor. Based in Hong Kong, the Shangri-La Group operates hotels across the Asia-Pacific region. · Supervise and coordinate daily housekeeping operations, including guest ...
-
Japan IHGThispositionistobeinchargeofgivinginstructionstothestafftodeliveryourservice smoothlyasteamleaderaswellasperformingfoodandbeverageservicesto guestsatourrestaurant. ...
-
Tokyo IHG Hotels & Resorts ￥840,000 - ￥1,040,000 per yearThis position is responsible for leading the food and beverage team at our restaurant in Shibuya. The successful candidate will have exceptional customer service skills, strong communication skills, and a high level of personal presentation. · We are looking for enthusiastic and ...
-
Team Leader
3週間前
Tokyo Hyatt House ￥400,000 - ￥800,000 per year+We are seeking a Team Leader to join our front office team at Hyatt House Tokyo Shibuya. · +As a front office leader (supervisor), you will be responsible for guest service and supporting team members at the hotel. · +Bell duties: Taking care of guests' luggage, putting them in ...
-
Duty Manager
3週間前
Tokyo Specialized Group ￥4,000,000 - ￥8,000,000 per year+Duty Manager pentru hoteluri din Tokyo. · +Direcționează operațiuni de zi și noapte în hoteluri. · Afisarea rapidă și profesionistă a problemelor cu clienții. · ...
-
Tokyo, Tokyo IHG Hotels & Resorts ￥2,400,000 - ￥3,600,000 per year+Job summary · The Instant Service Centre (ISC) Agent is responsible for dealing with guest requirements in a courteous, engaging and professional manner in response to external and internal guest enquiries. · +ResponsibilitiesResponds to enquiries and requests from overnight gue ...
-
Tokyo Shangri-La Group ￥900,000 - ￥1,200,000 per yearJoin Shangri-La, a successful pioneer in Asian hospitality, and gain quality experience. Based in Hong Kong, the Shangri-La Group operates hotels across the Asia-Pacific region. · Supervise and coordinate daily housekeeping operations, including guest rooms, public areas, and bac ...
